Enterprise Rent-A-Car

Galina S. 

on Google

a week ago

I use this location every now and then because it’s close by. The staff is generally nice and I am giving 3 stars because of wait time. I made a reservation two days in advance. It still took 20-25 minutes wait time to get a car ready after I checked in which should not be the case. There was only one person servicing the counter but 3 people working in the office not sure what their roles were and why they couldn’t step in. There were people waiting in the waiting area as well. The office manager should prioritize resources... read more

Hayal Manahle 

on Google

2 weeks ago

A rental office you can barely reach over the phone, underrated service... 

Sam Scribner 

on Google

a month ago

I just had a horrible experience with this rental car location which I booked through Costco. I am a senior citizen and after a 20 hour train ride from Florida I arrived to pick up my rental car that I had booked the day before. I got an email after booking the room asking me to “check-in” and provide a credit card number. I tried twice to process the card and was unable to do so. When I got to the office, I mentioned this and the attendant said “we don’t do cc online”, or something to that effect. I presented two different ... read more

J V 

on Google

a month ago

I had a great experience with Enterprise at the Alexandria Huntington location for my rental from May 8th through May 11th. The gentleman who assisted me provided excellent customer service from start to finish. He was professional, helpful, and made the rental process smooth and easy. I appreciated how welcoming and attentive he was, especially when answering questions and making sure everything was handled properly. The vehicle was ready, clean, and met my needs for the rental period. The pickup and return process were bot... read more