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Enterprise Rent-A-Car
- Transportation Services
- Lufkin, TX
About this business
Location details
2714 S Medford Dr, Lufkin, TX, 75901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
AMAZING customer service. They were attentive and willing to answer any and all questions. They didn’t have cars available the day I called but I also called 3 other locations in 2 different cities and they were out as well. One location was to the point of needing more vehicles that they were trying to pull cars from Chicago. Needless to say, the manager at the MC location called later that day with a car. I didn’t get the names of everyone I talked to each time I went in but your customer service skills did not go un... read more
They just called me 35 minutes before I was to pick up my reserved car. We don’t have your car and can’t tell you when we will have one ready.
Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he ... read more
Busy location however the staff have always proactively communicated and taken good care of me. I use them for work travel frequently and have appreciated their customer service and care.
It seems I'm not alone in my experience with this company, particularly the Rock Hill store, where the staff often come across as unkind and vindictive. Their tendency to dismiss customers with lies and sarcastic remarks is disheartening, especially their apparent disdain for older individuals. Despite having a conversation, we were essentially brushed off with an attitude of indifference. I attempted to reach out to the area director for assistance, but my calls went unanswered, and the main customer service lines offered n... read more
On October 4, 2025, until today, December 4, 2025, I rented a car from Enterprise Rent-A-Car. Youssouf (Black male) was my initial salesperson and the person I worked with throughout my experience; his customer service was impeccable. On one occasion, I had a transaction with Micheal (Black male). Initially, I was given a Jeep Compass to drive, but it was noted that the car had a crack in the windshield. I rented the car for a few weeks. Over time, the crack spread and had to be replaced. On December 2, I returned the Jeep ... read more
Beware of this location. All other enterprise places i have used allow after hours drop off. This place charges you until they open. Even though your online reservation says you can drop off after hours. Beware.
A year ago, I reserved a malibu To go to The Cleveland Clinic for a pre surgery appointment. I made the mistake of telling the counter girl it was for a brain tumor. I arrived to pick it up the next day and was told it wasn't ready although it was parked right outside with the other rentals. After waiting more than an hour all the rentals went out and finally a guy comes in and takes the malibu. It was the last one and closing time. They took me out back and gave me a Hyundai. It seemed fine driving home at 35 mph. But the n... read more
Incompetent staff. Stephanie interviewed me. She never showed up to the first interview which really was hard on me. That day I was moving from Michigan to Kentucky by myself with three large dogs. It was the only day they offered me to interview. I showed up, they did not. No sorry, nothing. Had to reapply to get a second interview. Finally got a second interview and the interviewer couldnt get teams to work again so she did a phone interview. Even sent her a follow up email with all of my accomplishments. I graduate... read more
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 3.7 star rating with 447 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is closed now. It will open tomorrow at 8:00 a.m.
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