Enterprise Rent-A-Car

Gabrielle Glover 

on Google

3 days ago

Created a reservation and was called about an hour later saying my booking was cancelled. 

Katee Davis 

on Google

a week ago

Made a reservation for an SUV out of the Hampton Mercury boulevard office only to be called that morning that there were no cars available. So was referred to the Newport News Int airport location. Drove 12 miles out of my way to get there, only to be told by a woman who was very irritated that she had to put her personal phone down to assit me. That there were no SUVs oeft but she could put me in an economy car for the same price. When I ask shouldn't economy cost less than an SUV The representative didn't hesitate to say "... read more

In2Deep 

on Google

2 weeks ago

☆☆☆☆ I had a very disappointing experience at the Enterprise Rent-A-Car location at Newport News/Williamsburg Airport on July 8, 2026. While waiting for my reserved vehicle, I witnessed the branch manager, Matthew, abuse, his authority, Ex, and a customer for his information and the customer giving it to him, then picking up his personal cell phone and answering it in the middle of the gentleman giving his information then when the gentleman asked a question, Matthew became loud and rude, stating that he was canceling his re... read more

Tarina Wells 

on Google

2 weeks ago

I had a 11am reservation for pick up of a premium 7 passenger vehicle on July 3rd. I did the pre check in process the night before which included putting the total on hold on my credit card. I arrived the morning of the 3rd around 11:10 and the representative Rachel tried to hand me keys to a 5 passenger vehicle. I politely explained to her that I had reserved a 7 passenger vehicle so she looked at the computer and said one moment. Her coworker Jessica then asked Rachel if I had upgraded online. I answered no, my original re... read more