Enterprise Rent-A-Car

Neda Greathouse 

on Google

4 days ago

Absolutely will never do business with this joke of a business again. First issue being that it is IMPOSSIBLE to contact this place through their phone number. I sat on hold for up to an hour 3 separate times, then after sitting on hold for so long the line eventually went dead leaving no option to leave a voice mail. When it was time to pick up a car, they told my insurance that there would be 3 available and when i arrived they said they did not have any cars. Girl at the desk claimed they left a voicemail on the 19th and ... read more

WT KARROW 

on Google

a week ago

Inconsistent vehicles and service better try a different branch. I think Decatur is better maybe? 

L. W. 

on Google

a month ago

Nice to have a place that will rent good cars when I need one. 

Tiffany 

on Google

a month ago

Terrible customer service. My cousin made a reservation on Saturday and received confirmation from this location. They even called her to confirm that she wanted an suv and then asked her to complete a speedy check-in, which she did. Then — with zero notice — they waited until 8am on the day of the reservation (pickup was scheduled for 9am) to tell her they had no cars available. When she called back to ask if the Mattoon location had anything available, JJ said she would check and call her back. It’s now 7pm — no call, no u... read more