Enterprise Rent-A-Car

Eve McCann 

on Google

a week ago

I had rented a car with Enterprise in Stanford, and this is not my first time renting with them. Most of the time, I dealt with Steven. When my car was due to be returned, Steven called me. I was in the process of extending the rental online because I usually find that easier and prefer not to talk to anyone. When he asked about my plans, I told him I was going to extend it myself, but he offered to help me over the phone. At first, I was a little reluctant, but he was extremely patient, humble, and calm, so I decided to go ... read more

Damon Priddy 

on Google

a month ago

I prefer the Stanford location over any other! Also Steven at this location was really really helpful in my last rental, making sure I had the car I reserved on the date/time I needed it, even with a shortage on cars. He was great to work with!! There is a noticeable different in customer service at this location over any other (and especially over their competitors over on 6th Street!). ⭐️⭐️⭐️⭐️⭐️ 

Sarah Taylor 

on Google

a month ago

Between the incompetency of the call center staff giving miss information on what's needed to rent from where and why, to the unbelievably rude point of contact person at the local branch on Stanford, this rental agency is a complete joke. Do yourself a favor and save yourself a migraine a.nd just go to Hertz. 

Richard Drew 

on Google

2 months ago

I rented a car on line for a Friday morning pickup at 8:00am. The process went fine to this point and I made plans to be dropped off at the store to pick up the car. As I was planning to leave the following morning, I received a call from Josh at Enterprise and was informed they would have to push my rental back. Ok, I said, until when? a couple hours? His response was no sir, more like 4:00pm. This was unacceptable. This was the entire day. They took the reservation and then didn't honor it, and made no offer to make up for... read more

Elissa Irmler 

on Google

2 months ago

EJ and Ethan were amazing to work with for this long distance family trip. They were absolutely inundated the evening we arrived to pick up our vehicle but they were hustling to accommodate and meet everyone's expectations. Between washing vehicles and checking in customers, EJ rolled out office chairs to make those waiting as comfortable as possible. Both of these men stayed well past closing to make sure each customer was helped. How they ever managed to juggle all the unexpected wrenches that were thrown at them is beyond... read more