Empower Federal Credit Union

Amaryllis Santana 

on Google

5 months ago

First time at this particular branch and was denied services… I was racially profiled and felt like some sort of criminal by how I was treated. When asked questions for clarification I answered truthfully and advised it was how I normally would make the deposit at my local branch. Not a first time transaction for me. The teller at the drive thru window had a nasty demeanor and gave me the wrong information to “solve” my problem with my deposit. After speaking with customer service they informed me that it’s “discretionary” w... read more

Collin Sangster 

on Google

a year ago

I have started to have awful experiences at this bank. I've had my card compromised twice in the past two years in unexplainable ways. Not their fault however the second instance was pretty mysterious. When my second card was compromised I didn't even actively use it. Upon getting my most recent card in June I was asked to create a new pin. I used the same pin and repeated it to the representative twice. It appears he set it up incorrectly by accident. I tried using the card months later and the pin was not working. The card... read more