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Empower Federal Credit Union

3.4

About this business

Location details

515 Erie Blvd W, Syracuse, NY, 13204, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.4159 reviews
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Isaac Bidwell's profile image
Isaac Bidwell 
3 weeks ago

Always a line and never enough tellers. Maybe instead of offering me advance tickets to an Amphitheater I'll never go to, do me a solid and staff better. :) 

Shayla Hunter's profile image
Shayla Hunter 
a month ago

I wrote a review which they took down how I was this felt like I was being discriminated by my color by Darrel Van Hoose I called empower to make a complaint a man name Mike picked up when I told him I felt like I was being discriminated, he hung the phone up on me. He ain’t even though I was recording the whole conversation between me and him. Empower a joke fr Mike wouldn’t even transferred me to a manager then somebody in a Paul just randomly emails me they don’t care what you got going on you could be dying all they want... read more

Will E's profile image
Will E 
a month ago

Close your empower accounts ASAP. They are charging you money every month without your knowledge. Plus they can’t do anything over the phone. So if you cant get into the branch they just keep charging fees. Imagine if you’re disabled! Once I paid off my car loan with them they started treating me very unfairly. Not to mention the bank does absolutely nothing with your accounts over the weekend. Not even atm withdrawals. Waits till Monday and bam hits your account with everything all at once. So many better banks out there. L... read more

Tip CartelSr.'s profile image
Tip CartelSr. 
3 months ago

I just relocated back to Syracuse, New York, I had to get new banking because Navy Federal had no branches near immediately walking into empower Federal credit union they made me feel welcoming help me with everything that I needed it. & Made sure it was completed. I must say, even after Ms Jewel was phenomenal and make sure that everything was correct with all my financial situations which boy I tell you where it was a lot She went further to call in an co worker Mrs. Carissa to exceed expectation and I am very happy well, ... read more

Jean-Pierre Rosas's profile image
Jean-Pierre Rosas 
4 months ago

Horrible customer service. As a business owner I would not open another business account here with the lack of respect and professionalism to customers. 

Frequently asked questions about Empower Federal Credit Union

How is Empower Federal Credit Union rated?

Empower Federal Credit Union has a 3.4 star rating with 159 reviews. 

When is Empower Federal Credit Union open?

Empower Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m. 

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