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Empire State Towing

4.0

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1403 Story Ave, Bronx, NY, 10473, United States

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4.0290 reviews
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Jessie Auricchio's profile image
Jessie Auricchio 
2 weeks ago

Thank you for the amazing service today! Jeff who assisted me on the phone was concise and comforting, as well as Andy, my driver, and his trainee, who both took amazing care of my vehicle. The service I was given today was remarkable. I have a go to service I use for family vehicles but found myself calling in my roadside service on my own 2024 Mini Cooper and was paired with Empire. I was nervous as I did not know the company, but was quickly surprised by their excellence and attention to my vehicle. Well done!! 

Juan Lugo's profile image
Juan Lugo 
2 weeks ago

Terrible experience! Had me waiting a little over 3 hours. First they said it was going to be 1:30 min then when I called again they said driver was 30 mins out. After 50 minutes I called 3 times and got ignore. Then they finally picked up and told me the driver had to take another call cause it was an emergency and that they would get to me whenever they were done. I canceled my service right after the call. 

Wonderbread's profile image
Wonderbread 
2 weeks ago

The actual tow was fine. The customer service was horrible specifically the tow truck driver Richard Brown. He didn’t say a word the whole time he was there. I figured ok he’s just getting to work and wants to get this car on the flat bed. Well once he did he just drove off. Uh can you tell me where you’re taking the car? Who do I call in the morning? Nothing not a word to me the entire time just drove off. Then I contact the company asking if I can get the pictures of the damaged tire so I can submit a claim to the tire man... read more

Prethela Oishy's profile image
Prethela Oishy 
2 weeks ago

The worst service I’ve ever experienced. I waited stranded on the side of the road for over 4 hours before a tow truck finally arrived. During that time, I called repeatedly, and every single call made things worse the ETA went up each time instead of down. Nobody could give me a straight answer. Instead, I was transferred around with zero urgency and zero concern. One representative even admitted that “the previous person had no idea what they were talking about.” That’s how little communication or competence there was. Fou... read more

prethela oishy's profile image
prethela oishy 
2 weeks ago

Frequently asked questions about Empire State Towing

How is Empire State Towing rated?

Empire State Towing has a 4 star rating with 290 reviews. 

When is Empire State Towing open?

Empire State Towing is open now. It is open 24/7. 

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