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Elidia C Fidel Dds

6 reviews
|Dental|Washington, DC 20015

4400 Jenifer St NW #335, Ste 3A, Washington, DC 20015

(202) 362-7413

Closed now


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Located in Washington, D.C. and Arlington, VA, Fidel Dental Group proudly provides patients of all ages with exceptional and affordable dental care. Our doctors keep up with the latest in dental technology in order to provide you and your family with the most advanced, state-of-the-art care. We provide a wide range of services, from restorative dentistry to cosmetic solutions. Our dentists specialize in crowns, bridge, dentures, Zoom! Whitening, and orthodontic treatments, including Invisalign. We know that dental care can be expensive and unaffordable. We believe that all patients should have access to professional cleanings, orthodontics and other services to help improve and maintain thei


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Elidia C Fidel Dds > Review link

on BirdEye

6 months ago

05/13/2019, 11:26 AM
Everything went wrong. It took too long (several months) to get an appointment for a new patient to just get a simple cleaning, and on the appointment day, instead of getting you treated well, they are trying to get rid of you by saying "we don't have time, we have other appointments, and we are closing soon." I told them what I wanted, i.e. cleaning, for the appointment. I didn't get cleaning since after they did a simple check-up, they told you to leave and just keeping telling you your time is up without providing the service you requested, and they didn't tell me how long the appointment would be beforehand. If they don't have time for my service, why schedule me saying you are available for serving me?! After the check-up, when you have questions about what's going on, the dentist didn't even bother to explain and just told you to get out and talk to the front desk receptionist. They didn't explain about how the appointment works before I came or on the appointment day, what's gonna happen the day of the appointment, what I needed to know about the treatment, what treatment I am getting or how and when I can get the treatment results afterwards. On the appointment day,they lost my paperwork which I filled in and made sure being submitted successfully in advance before I came to my appointment. They didn't care about Hygiene at all, not Dental Hygiene, or any other kinds of Hygiene. The office doesn't seem clean. They also didn't have anything to clean your hands or their own hands in the waiting area or in the treatment offices or areas, like Hand Sanitizer. Neither the doctors or staffs cleaned their hands before starting treating me. They didn't do anything or care to ask me if I need anything to clean my mouth before and after they put equipment or their hands in my mouth. My mouth was filled with the awful plastic smell and metal smell, which have also been touched by the staff's and dentist's unwashed hands. The chair they made me sit during the appointment on was dirty; you could see stains all over it. They gave you a clearly old/nasty sunglasses and told me to wear during the appointment. Obviously, it has been worn by too many people. There was no sign of cleaning or any kind of treatment before handing to a new patient. It was lying on the table all the time, no cover, no case, nothing to keep it clean. There was NOT a hygienist there at all during my appointment. The staff wasn't welcoming. They didn't even introduce themselves until you asked, like their name, when talking with you, especially after you have introduced yourself. In the whole process, they don't tell you about their office, what they can do or can not do, what they can offer to you, or any sort of information about dental. They didn't even give you their contact information for you as a new patient. The office wasn't welcoming either. There was no water or any drink, or magazines. After treating you, they didn't tell you how the billing is gonna work, like if they are sending you a bill later or sending one to your insurance, how much the bill is, how long it takes them to send it to you, which way they are sending it out, or what are being billed, etc. They told you you seriously need treatments (deep cleaning and fillings) and need to get them as soon as possible but can only schedule you another month or two later, and with a different dentist, which they claim to be the only one can do those seemed can be done be any normal dentist, which suggests their dentists or staff are not competent at all. The staff took the Xrays said she never had any school for doing the job she is doing and that was her first day in the office, which also made me worried. They also gave wrong information about billing when I asked them how the co-pay works. They told me my insurance covers 80% and that's the same for every dentist, but later I found out that's NOT true. It's actually 90% covered.
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