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Elias Diamonds & Repairs

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4.3
165 reviews
|Jewelry|Troy, MI 48083 United States

484 W 14 Mile Rd, Troy, MI 48083 United States

(248) 583-7777

http://eliasdiamonds.com/

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4.3
165 reviews
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anonymous review for Elias Diamonds & Repairs
anonymous on Superpages

8 years ago

03/17/2015, 14:46 PM
I have been to Elias Diamonds several times and each time they take GREAT care of me. Once I purchased a gold necklace from them and a month later lost it. When I went back they remembered my name and gave me a great deal on the second necklace. TRUST ME....this place is great. Very helpful and willing to work with you on price. VERY SATISFIED CUSTOMER !
StyleWins A. review for Elias Diamonds & Repairs
StyleWins A. on Citysearch

8 years ago

03/17/2015, 10:59 AM
I have been to Elias Diamonds several times and each time they take GREAT care of me. Once I purchased a gold necklace from them and a month later lost it. When I went back they remembered my name and gave me a great deal on the second necklace. TRUST ME....this place is great. Very helpful and willing to work with you on price. VERY SATISFIED CUSTOMER !
anonymous review for Elias Diamonds & Repairs
anonymous on Superpages

8 years ago

03/09/2015, 20:20 PM
We bought our wedding and engagement rings from our local jeweler. It took us hours to decide and we needed expert help and proper sizing. We learned about gems and diamonds from a an expert, a jeweler! We would never buy on-line - it's just too important
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Blinding B. review for Elias Diamonds & Repairs
Blinding B. on Citysearch

8 years ago

03/09/2015, 06:58 AM
We bought our wedding and engagement rings from our local jeweler. It took us hours to decide and we needed expert help and proper sizing. We learned about gems and diamonds from a an expert, a jeweler! We would never buy on-line - it's just too important
Stephen S. review for Elias Diamonds & Repairs
Stephen S. on Citysearch

8 years ago

12/08/2014, 11:53 AM
I have been to Elias Diamonds several times and each time they take GREAT care of me. Once I purchased a gold necklace from them and a month later lost it. When I went back they remembered my name and gave me a great deal on the second necklace. TRUST ME....this place is great. Very helpful and willing to work with you on price. VERY SATISFIED CUSTOMER !
Bobo B. review for Elias Diamonds & Repairs
Bobo B. on Insider Pages

10 years ago

03/07/2013, 11:32 AM
Elais Diamonds knowingly breaks the law! Our family received a $100 gift card to Elias Diamonds for Christmas in 2009 and we tried to redeem it in January 2010. Elias Diamonds promptly told us they had a policy where all gift cards they issue are only good for one year. After reporting them to Oakland Mall management, arguing with the owner Peter Ansara and Assistant Manager Ms. Manoogian, and reporting them to the State of Michigan Attorney General, I had no choice but to take Elias Diamonds to Small Claims Court. Elias Diamonds was in violation of Michigan Consumer Protection Act 445.903g Expiration of gift certificate; limitation which states: A person engaged in the retail sale of goods or services shall not sell a gift certificate to a consumer that expires within a period of less than 5 years. The court found in my favor and I was awarded the full amount of the Gift Card plus court costs.
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Bobo B. review for Elias Diamonds & Repairs
Bobo B. on Insider Pages

10 years ago

03/07/2013, 09:40 AM
Elais Diamonds knowingly breaks the law! Our family received a $100 gift card to Elias Diamonds for Christmas in 2009 and we tried to redeem it in January 2010. Elias Diamonds promptly told us they had a policy where all gift cards they issue are only good for one year. After reporting them to Oakland Mall management, arguing with the owner Peter Ansara and Assistant Manager Ms. Manoogian, and reporting them to the State of Michigan Attorney General, I had no choice but to take Elias Diamonds to Small Claims Court. Elias Diamonds was in violation of Michigan Consumer Protection Act 445.903g Expiration of gift certificate; limitation which states: A person engaged in the retail sale of goods or services shall not sell a gift certificate to a consumer that expires within a period of less than 5 years. The court found in my favor and I was awarded the full amount of the Gift Card plus court costs. Fast forward to March 6, 2012. I visited Elias Diamonds curious of their current gift card policy. To my surprise they still have the one year expiration policy of their gift cards. This business continues to sell gift cards with an expiration of one year while fully aware they are in violation of Michigan Consumer Protection Act 445.903g. Elias Diamonds is knowingly cheating the public even after they lost a small claims case. Beware of business transactions with this retailer!
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Diondre D. review for Elias Diamonds & Repairs
Diondre D. on Citysearch

11 years ago

04/30/2012, 08:29 AM
I went in with a friend at around 5PM on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a ... on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a price upfront, we did. We immediately walked less than 100 feet away to another jewelery store capable of watch repair, and without knowing about the previous repair, the worker quoted us $20 to replace the batteries in all three watches. (How is this possible if one of the batteries costs $25?). We returned to PETER at Elias Diamonds to request a refund and the return of the old batteries. The excuses piled up; 'Our credit card machine wont do refunds - the batteries are previously used now so we cant take them back - maybe you went to a jeweler which is why it was lower - the labor is $10 per watch (so the batteries are only $3 each now?) etc.' We refused to leave without a refund and the return of our previous batteries, and were escorted out of the store by mall security. After explaining the problem to security, they recommended we file a report/complaint with the mall, which we did. A complaint will also be filed with the BBB. I told the woman after we paid originally that they should post the pricing upfront. She replied by coldly saying they would take it into consideration. After asking her about the jeweler comment stated above, she stated "I'm not in the mood to talk anymore" - Very professional. I realize now that this is an independant store very capable and willing to take advantage of customers because the money goes straight into PETER'S pocket, unlike the jewelry stores surrounding it in the mall on every other corner.
Diondre D. review for Elias Diamonds & Repairs
Diondre D. on Insider Pages

11 years ago

04/30/2012, 07:30 AM
Poor Customer Service - Scam Artists I went in with a friend at around 5PM on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a ... on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a price upfront, we did. We immediately walked less than 100 feet away to another jewelery store capable of watch repair, and without knowing about the previous repair, the worker quoted us $20 to replace the batteries in all three watches. (How is this possible if one of the batteries costs $25?). We returned to PETER at Elias Diamonds to request a refund and the return of the old batteries. The excuses piled up; 'Our credit card machine wont do refunds - the batteries are previously used now so we cant take them back - maybe you went to a jeweler which is why it was lower - the labor is $10 per watch (so the batteries are only $3 each now?) etc.' We refused to leave without a refund and the return of our previous batteries, and were escorted out of the store by mall security. After explaining the problem to security, they recommended we file a report/complaint with the mall, which we did. A complaint will also be filed with the BBB. I told the woman after we paid originally that they should post the pricing upfront. She replied by coldly saying they would take it into consideration. After asking her about the jeweler comment stated above, she stated "I'm not in the mood to talk anymore" - Very professional. I realize now that this is an independant store very capable and willing to take advantage of customers because the money goes straight into PETER'S pocket, unlike the jewelry stores surrounding it in the mall on every other corner. PLEASE take your business elsewhere if you appreciate customer service.
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