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Edible Arrangements of Fairfax

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3.3
39 reviews
|Gift Shops|Fairfax, VA 22030

11217 - A, Lee Hwy, Fairfax, VA 22030

(703) 385-5454

https://www.ediblearrangements.com/stores/11217-a-lee-hwy-fairfax-va-22030?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=139

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About

Delicious Chocolate covered strawberries bouquets by Edible Arrangements resembles bouquets of flowers in blossom. These tasty fruit baskets inspired fruit bouquets are a treat for everyone on your gift list. They make sweet gifts or great treats for all occasions from a birthday, anniversary or Easter Gifts, to a wedding, company event or even a kid¿s party! Our creations allow you to combine a gourmet food basket with a flower bouquet all in one delivery. Edible Arrangements delights in providing incredible bouquets that taste as delicious as they look, you can even add chocolate covered fruit to any arrangement for the perfect edible gift!

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3.3
39 reviews
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Brittany Grouge review for Edible Arrangements of Fairfax
Brittany Grouge on Facebook

3 years ago

02/11/2019, 00:22 AM
Last week, I arranged for this store to deliver an arrangement to a very specific address at George Mason University for an Ill colleague. I happened to be there the day of its scheduled delivery, so was able to monitor the progress of the delivery. When I was notified of its delivery, I went to the office in my building, where I had specified it should’ve dropped off, and it was nowhere to be seen. I checked with offices on the other two floors, and upon calling the EA office, I was told it was delivered to the mail room per GMU’s policies.... wait, what? 1. I was not notified, I had to track it down 2. Upon arriving to the mailroom, I was told by staff there was no such policy- it was a lazy driver.... they see this all the time 3. The delivery address I specified literally backs up to the building where the mailroom is located, which means the driver has to park in the LOADING DOCK I SPECIFIED IN MY INSTRUCTIONS to get to the mailroom. I informed staff at this EA store of this and was given argument on the policies of the University and only begrudgingly did the woman on the phone agree that a customer should be notified if the arrangement wasn’t dropped off where customer specified (WHAT?.....). Overall, it was a very poor delivery experience. It doesn’t end there, folks! I have been trying to share my comments with the management of this store since Thursday and have not been acknowledged. There is no accountability through EA corporate, as I’ve already called, unless they escalate this issue. It’s really sad. While the arrangement was great, the service has been piss poor, so you’re taking a gamble with this store- if you’re unhappy with anything having to do with your order, good luck getting it taken care of. Long story short, I will be using a different EA franchise for my gifting needs.
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