Eagle Ridge Senior Living

Tracy I 

on Google

4 months ago

The assisted living residents are a great group! There are some good staff and some that shouldn’t be there. My mother was a resident for about 5 months, she had Alzheimer’s and wasn’t able to speak up for herself. At one point she started wandering and was given a wander guard, that night she walked out the front door and fell on a culvert. The staff didn’t find her, 911 was called when someone heard her yelling. My mother was verbally abused and neglected, I was lied to repeatedly. Management uses some of the staff like pu... read more

AJ Jones 

on Google

6 months ago

I have a relative currently residing in this facility. The care is inconsistent, primarily due to the staff on duty at the time. The inconsistencies flow into all aspects of the care that is needed. This includes, but not limited to, medication administration, bathing, night time routines, resident checks that are documented for all to complete and sadly empathy, patience and basic caring for another human. The remainder inconsistencies fall on the leadership. If leaders have no regard for punctuality, honesty, basic communi... read more

T S 

on Google

8 months ago

My mother was in there for 10 days very bad experience. She wouldnt ever get any help right away especially on the nights and weekends. No help to get out of bed and to the bathroom at night so she would wet the bed and have to lay in it the rest of the night. They would change the bedding in the morning and left wet mattress pads on it more than once that we noticed. Threw the wet bedding on the floor in the bathroom instead of taking it to the washing room. The day we packed her up they had been without hot water for 7 day... read more