E-PASS Customer Service Center

Pam Windham 

on Google

a week ago

Believe in helping you with whatever problem. There is as far as paying your bill getting an e. Pass getting all kind of things that will help you with organizing your drive and your commute. By all means, visit them, they have the best people that you would ever wanna meet. The nicest receptionist z. People behind the booth are really good at their jobs 

Jen C. 

on Google

a week ago

I had an incredibly frustrating and disappointing experience with E-Pass. I was never properly notified about toll violations and ended up being charged over $250 for a year’s worth of tolls that I had unknowingly been paying through SunPass instead. I still don’t fully understand what I did wrong, but despite my efforts to clarify and resolve the issue, E-Pass refused to offer any flexibility or assistance. The representative I spoke to was sarcastic, unprofessional, and kept interrupting me, making an already stressful sit... read more

Mike Crawf 

on Google

a week ago

I’m extremely disappointed with E-Pass and their customer service. I had vehicles on my account that I no longer own, so I used the app to disable them. What I didn’t realize—because it’s not clearly explained, is that disabling a vehicle does not stop toll charges from being applied. I had $30 in my account, and the next time I checked, I was in the negative. I called customer service, and the representative told me disabling a car still allows charges, which makes no sense. She offered to zero out my account and close it, ... read more

Moideen Moopen 

on Google

2 weeks ago

The place was very hard to find because it is located beneath a high way. The GPS gets confused because when pass on the top of the office, the GPS will say you have reached your destination. It was really confusing, the office is very clean and helpful employees. 

Jeremy Kozza 

on Google

2 weeks ago

Customer service has always been kind and helpful but im incredibly irate. I have a Sunpass and figured that covered all of florida but apparently when it came to renewing a registration etc... and I couldn't it was because of EPass tolls and I paid a ton more at once. Why can't we just have 1 toll system/company. Now I have to keep 2 transponders on my windshield. Just another excuse to take our money.