Sunshine548767 on Trip Advisor
9 months ago
02/09/2021, 01:10 AM
Couldn't have been better, appreciated care and attention
I was hesitant to stay in a hotel during COVID but needed to travel. Hotel was good for me as it's conveniently situated by the two main freeways through town (25 & 40) and I'd always had great experiences at Drury hotels in the past. This was no exception. Desk staff was friendly, efficient, and placed me a room that he could determine, to the extent of their system, hadn't been used in two days (a connecting room - he said they often rent those only to those who request them). Front desk was behind see-through barriers (I was pleased they take things seriously!) Hotel property and room were clean, comfortable, and pleasant. Without asking, I got an excellent view (front of hotel) of the Sandia Peaks, their well-lit driveway, and my car. I noticed a security car driving through the quiet commercial area where the hotel, restaurants, offices, and others things are situated. The area was modern. It felt safe, and is near many restaurants (if more time there, I'd have tried the Pars mediterranian/Persian cuisine place nearby and in view of my room - it got good Yelp reviews). Every hotel employee with whom I interacted during my stay was friendly, professional, and helpful. The kick-back (or in my case, "dinner") food was delicious and properly made - pulled pork sliders, fresh perfectly made veggie mix, baked beans, salad, chili - you select what you want which is dished by staff behind protectors, hot and packed to be taken to my room to enjoy while watching the view outside and the Superbowl half-time show inside (tv remote in a sealed bag, noted that it was sanitized by cleaning staff), plus got to enjoy 2 of their three customary complimentary drinks. The people at the food line and bar were SO NICE, chatting, thanking everyone for their patronage, keeping things orderly and the mood happy. I gave a tip - they deserved it! Hotel was good at observing COVID restrictions, and everyone (staff and guests) was masked, but the guest behind me in the dinner line wouldn't keep his distance (dude, there are circles on the floor telling you where to stand!) I went downstairs to get assistance on a convenient gas station (use Gas Buddy but was wondering about details on a local place) and the person was helpful and positive (and the Maverick station was very close and I bought juice there, although the hotel does have a small for-purchase shop in-house - I didn't check prices or anything, but it looked stocked and handy). Another couple of times, I went downstairs to get cups for hot water for tea/oatmeal I'd brought (there's no coffee maker in room during COVID; you must request cup and lid at desk, and they also serve coffee there for those who like it). The desk person put on gloves before getting my cup! (I loved this attention to things - I was, as I mentioned, nervous about traveling during a pandemic). Great bed, curtains that fully closed, quiet sleep, but did hear just a bit of road sounds - it was okay for me - didn't keep me awake or anything. Also used desk for computer work when I woke - very comfortable. Lots of outlets (though I always travel with a surge protector power strip to give me enough for my tech chargers). Everything worked well. I adjusted the heater and it worked perfectly. I had to leave earlier than the hot breakfast service time, but the desk attendant helped me get cold items for the road - yogurt, fruit, a blueberry muffin (no juice til later, but I'd known that and bought at gas station night before, as mentioned). This is a great hotel, and very reasonable when you factor in the food and extras. I'd definitely stay here again if my journey takes me through this area. They care about their guests, they mind COVID, and it was everything I wanted in a hotel stay.