790 W 20th St, Suite 103, Hialeah, FL 33010 United States
https://drakkenusa.com/
Closed now
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Cameron T. on BirdEye
10 months ago
08/17/2021, 12:07 PM
Really really awful company. Don't order a tankless hot water heater from them. Once you have it installed, you are screwed. They provide no support, service or help with ordering parts after you have the heater. If you call, they are rude, especially Frank Martos. He will just tell you to bring the hot water heater in so they can tell you what you need. Like everyone knows how to remove and install a hot water heater safely!
Brent on BBB
2 years ago
05/23/2020, 08:31 AM
BEWARE: Advice is to NOT use them. I bought a tankless hot water heater from them and in less than a year (under warranty), it broke. Speaking with them about this they were rude & very short. They suggested to send the THWH in (at customer expense) so they can determine what happened and couldn't care less about the who knows how long it would take to fix & send back. Meanwhile, having no hot water. I bought a Rheem THWH and when I hired a plumber to install, he said, "you are lucky because your house could have burned down!" THE ENTIRE RIGHT SIDE OF THE INTERNAL WAS MELTED & WIRING, ETC. They won't give a refund (AGAIN- STILL UNDER WARRANTY) and who wants their product in their home after all this!
Janette P. on BBB
5 years ago
09/19/2017, 16:11 PM
Today I tried to figure out some questions I had on the Iheat water heaters. They wouldn't let me speak, all they told me was that had the wrong heater I was trying to figure out which one was the correct one and the man on the end of the line just kept talking over me while I was asking questions. So the product will be returned and I will never use Drakken ever again.
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Francisco S. on BBB
5 years ago
03/11/2017, 15:29 PM
Just had iHeat model S-12 installed will follow up with a future review.
Jess P. on BBB
6 years ago
10/05/2016, 14:05 PM
I purchased a s-16 on demand water heater in September 2016. First unit sent was defective. I spoke with a Mr. B and he first sent me replacement parts for it so i could service it myself and when that didnt work he explained that not having a card to put a hold on that i had to send the unit back to get it replaced. In all honesty other than the initial hassle of it not working right it was a good customer service experience. Only real bad thing is the shipping time and thats not their fault so i give an A+ i would work with this company again.
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