Drake Software, LLC

Steve Fradin 

on Google

2 weeks ago

I've been using Drake for 11 years and have witnessed the downfall of the support over this software. Where once they would answer the support line in under 5 minutes, they now have a hold time of at least 30 minutes. Then, once you get through, there's less than a 20% chance that the support team will actually know how their software works. You have smaller wait times calling the IRS, which is pathetic. In summary, their fees go up every year, while their quality drops down. Find other software options. 

Richard Ponce 

on Google

2 weeks ago

It is with a heavy heart that I write this review. I have been using Drake for the past fifteen years. I have strongly suggested some of my peers use it. Unfortunately, the last two years has seen them drop from a five star to barely a two star software application. Their customer service gets zero stars while the software is holding it's own...barely. I have a small practice and will be changing software from Drake to another, yet to be determined. No call backs and it's impossible to reach customer service. And I found tha... read more

Yu Ling Gutierrez 

on Google

2 weeks ago

've always bought this software, but this time I wouldn't recommend it to anyone. As a tax preparer, I always buy the PPR package, and if I get more clients, I upgrade to the unlimited package and only pay the difference. This time, the accounting service refused to do it and wants me to pay for the full unlimited package and lose my other money? I feel like I'm being ripped off and taking advantage of my clients like this. I have proof of the payments and what I'm talking about, and it's also stated on the website, but appa... read more

Raul Rodriguez 

on Google

3 weeks ago

THEY TAKE YOUR MONEY THEN DO NOT PAY BACK WHEN YOU WANT A REFUND DO NOT GIVE THEM YOUR MONEY 

Ruben Millan 

on Google

3 weeks ago

I have been a Drake Software user for 20 years, and this has been the worst experience I’ve ever had with the product. The forced conversion to the new client portal has severely disrupted my business during the busiest time of the year. I paid for a platform that should provide a smooth, intuitive electronic‑signature process for my clients — but this year, the system simply does not work. Clients who have signed without issue for years suddenly cannot submit forms, cannot access signature options, or encounter a portal tha... read more