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Drake Software, LLC
- Technology
- Franklin, NC
About this business
Location details
235 E Palmer St, Franklin, NC, 28734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have used Drake for over 10 years and I have never been disappointed. If you are looking accuracy ,reliability and security, drake is go to. I had clients who were audited by taxing authorities and their calculations agrees with the returns. If you do not have in depth understanding of taxes you may feel lost as drake is a professional software and not like other software that set up as training models. Customer service is great- never had a bad experience. I would recommend Drake to anyone.
This software is the worst. Its ancient tech, not AI powered. Gave lower federal and state returns after I tried other software. The customer service was horrible, not helpful. Customer service messed up a return so bad, I had to amend it. Never again, biggest regret ever. DRAKE YOU NEED AN UPGRADE TO YOUR OLD TECH. On top they are sooooo expensive for subpar software stuck in the last century.
⭐ Honest Review of Drake Software – Poor Customer Service Experience I’ve been using Drake Software for a while, and I’m very disappointed with the quality of customer service, especially after multiple frustrating interactions. Every time I call for help, I often get representatives who seem uninformed or uninterested in assisting. I’ve even been told to "Google the answer" or heard responses like "I don’t know" repeatedly — which is not acceptable when I’ve paid for professional software and need technical support. Today, ... read more
This is my 2nd year with Drake. I changed software after being with Lacerte for 30+ years. Superior support sums it up. The software was recommended by a friend and colleague, and I have been extremely pleased. The price is competitive--less than I was paying--and the software gets the job done. Having the portal for clients to submit their information and upload returns is a big plus
The worst software there is. Make sure you ask for a refund with 3 days, if that gives you enough time to even try it out. I m sticking with Taxslayer pro instead. Easier to use, more reliable, better price, and better customer service.
Frequently asked questions about Drake Software, LLC
How is Drake Software, LLC rated?
Drake Software, LLC has a 3.3 star rating with 90 reviews.
When is Drake Software, LLC open?
Drake Software, LLC is closed now. It will open tomorrow at 8:00 a.m.
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