Dollar Rent A Car

James Dyer 

on Google

a week ago

Refused to refund unused days of prepaid rental on two trucks, some $636 or so. Told call center (in Philippines btw) I’ll never do business with Dollar or its affiliated sister car rental companies again (Thrifty, Hertz, Firefly). They offered to credit one hour (!) back to me. They can keep their hour. Never again for my company or any contractor affiliated with my company. 

Eva Fernandez 

on Google

3 weeks ago

I was notified and charged for a flat tire after 3 weeks of returning the car at El Paso Airport. I wasn't told I had to pay anything when I returned it. 3 weeks later I received a letter with the charge. I spent hours on the phone making my point but they still charged me and I had to pay. Never again will rent from them. 

Phil Morin 

on Google

4 weeks ago

Please don't rent from DOLLAR at the El Paso, Texas location. My reserved Toyota Camry Hybrid was not available, and the counter rep didn't know the difference between a Hybrid and electric vehicle. It took over an hour to secure a vehicle.The LOT was nearly empty with choices for comparable cars, and ended up in a VW Taos---which is a crappy SUV. The LOT supervisor was not helpful and minimally cooperative, but smiled alot. Thanks, dude. Does anyone at this location have training in Customer Service? I'll choose Avis or Ent... read more