Direct Capital

Danesh M 

on BBB

a year ago

Worst Bank . Doesnt return your deposit . I deposited $7000 for 6 months and 12 months . They dont answer the calls . They do all around so that I cant reach customer service . When I call them the wait is 45 minutes and in the middle they hang up . I want *********** back . I have no recourse but calling them back without any result or response . Extremely frustrated . 

Nicole N 

on BBB

a year ago

Citibank is now practicing trapping customer service methods. I have been a Citibank member since **** and this year is THE WORST! The great practice of transparency of your daily balance has dwindled. The Citibank app has a delay that doesnt process your current daily balance- which displays pending transactions and available balance- is now disabled. I am ACTIVELY looking to close my account and searching for a bank I have gotten false negative balances, delays in payments past the standard 3-business days to post and even... read more

BOB c 

on BBB

a year ago

WORST COMPANY EVER! . Do not use them! Charge fees for everything, even a termination of loan fee $379.00 BEWARE<<<THEY ARE VULTURES! I spoke with a customer service agent about all the fees and was called ***** before she hung up on me! UNPROFESSIONAL! 

Brian A 

on BBB

a year ago

CIT Bank is unprofessional and unable to complete banking on a competent, professional level. I scheduled a single transfer for July 7. It did not post to my CIT Bank account until July 12, at which point another ERRONEOUS transfer in the same amount had also been completed. CIT Bank stole $30,000 of my money because their infrastructure is so antiquated and not at all customer-friendly. I highly advise people to seek other companies that are set up to handle a high-yield savings account without creating unnecessary transfer... read more

Anand M 

on BBB

a year ago

i had several online savings accounts since many years. the bank denied access to my accounts without first notifying me, after several phone calls having to wait as long as 45 minuets each time talking to few clerks, i was informed account is under review thats why i have no access and some one would call me from back office, but no one did, i called again and cleark informed my account was in process of closing withut any reason given and was told i will receive the letter of explainintion in the mail.i only receive letter... read more

Abhay S 

on BBB

a year ago

I had filled the formal joint account opening application and followed the steps. They asked for additional documents upload, I did same but the website for uploading doc was very c*** No confirmation on update, I had to call call center and ensure the files are received.Still I received another email asking for more docs with no link to upload so I called customer care again to see files are already with them. In few hours also received email that my application is rejected with no reason , no clue what's the issue. Again c... read more

Jelveh M 

on BBB

a year ago

I received an email stating CIT offers high interest savings account. I opened an account and transferred two large amounts from another savings account I have with another bank to the account I opened with CIT. It has been over a week now and CIT is holding my money hostage. They deducted the money from my other account right away, but over a week later it is still not showing under available balance. The first few days it didnt even show up under my account and so for those day I lost a lot of interest while I was waiting ... read more

Lee L 

on BBB

a year ago

***BEWARE***Been a customer of bank for a decade and they randomly and involuntarily closed my account in good standing and would not release the money on deposit. They said it will take 10 days for the account closure process!I need access to my money now and was not given any notice of their disgraceful actions! A bank freezes a customer deposit with zero notice and not reason is NOT a bank you want to be depositing your money with! 

Valentin P 

on BBB

a year ago

Runs false ads about ****% APY savings accounts to encourage visitors to complete online forms by providing all personal information including SSN, DoB, phone, email, etc. And then show this message: "Unfortunately, we are unable to open an account for you at this time". I tried a couple of times. There is no explanation for the reasons I did not receive either on the they website or by phone. And the next morning, I started receiving spam messages from them.