Built on over 40 years of Diamondback bicycling expertise, Diamondback Fitness is the best valued and highest performing fitness equipment brand for home use. Our full line of studio cycles, indoor cycles, recumbent bikes, upright exercise bikes, and ellipticals are second to none in quality and reliability, garnering numerous awards from the leading consumer publications.Suggest edits
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a year ago
Hey *****, Thank you for your feedback. Thanks for being patient as we all deal with supply chain issues on the parts. We are also aware of the time it has taken to get technicians to service our units. I know we opted to give you a full refund and part ways but I hope one day we can have you as a customer again as things normalize with the supply chain. Thanks!
a year ago
Thank you for your feedback Kevin. I am sorry to hear you had such a bad experience with shipping and I see there was a refund given for that inconvenience. Due to Covid, technicians have been hard to come by and the ones that are working are overworked. I see the emails with the customer support reps and it looks like they have all been taken care of.
2 years ago
Thanks for your feedback ***. We have seen this happen when the pedals are cross threaded into the crank arms. We do have the tool needed (22mm Crank Puller) that we can send in this situation. Finding a tech during covid has been really hard. The ones that are still working during covid are a few weeks out and it tends to be much faster to have the user replace the part.
2 years ago
Thanks for your feedback *****. Our warranty includes a full year of free parts and service and 3 years of parts. After that the parts needed are purchased. It has been hard to find technicians to service units during covid and repairing the unit yourself does tend to be faster. We are happy to walk you through any servicing you may be doing on your unit.