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Dexsta Federal Credit Union

3.6

About this business

Credit Unions 

Location details

110 Sandhill Dr, Middletown, DE, 19709, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.621 reviews
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Ellie Gillis's profile image
Ellie Gillis 
on Google
4 months ago

There was a constant anxiety having my auto loan through Dexsta. I would not recommend. It often felt like I was left in the dark, with unclear instructions and delayed responses. I had to follow up multiple times just to get basic information, and when I did get answers, they were inconsistent or unhelpful. Customer service lacked transparency and urgency, which only added to the stress. I expected more professionalism and support, especially when managing something as important as a car loan. 

Ms Chanda's profile image
Ms Chanda 
on Google
a year ago

Horrible customer service & cowards. Proceed with caution before leaving your current financial institution thinking you're doing yourself a favor. Of course there's no option to respond to their response except calling in. I've been there and done that. Proceed with caution... 

J W's profile image
J W 
on Google
a year ago

Terribly credit union. The workers here have no bedside manner and every time I ask for help I feel like they have no interest in helping me. The last conflict I asked for a supervisor while on the phone and was placed on hold for 41 minutes, a manager/supervisor never came so I’m lead to believe I was never going to get to speak to a manager. Poor customer service, poor communication, poor support. Bank anywhere else. 

Linda S's profile image
Linda S 
on Google
2 years ago

Nice acknowledgment once entered the front door. The service needed was swift, clear, and professional by staff. 

Tim T's profile image
Tim T 
on Google
4 years ago

Refused to help me with a time sensitive problem that they had the full ability to do so. 

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Frequently asked questions about Dexsta Federal Credit Union

How is Dexsta Federal Credit Union rated?

Dexsta Federal Credit Union has a 3.6 star rating with 21 reviews. 

When is Dexsta Federal Credit Union open?

Dexsta Federal Credit Union is closed now. It will open at 9:00 a.m. 

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