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Dexsta Federal Credit Union
- Financial Services
- Middletown, DE
About this business
Credit Unions
Location details
110 Sandhill Dr, Middletown, DE, 19709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
There was a constant anxiety having my auto loan through Dexsta. I would not recommend. It often felt like I was left in the dark, with unclear instructions and delayed responses. I had to follow up multiple times just to get basic information, and when I did get answers, they were inconsistent or unhelpful. Customer service lacked transparency and urgency, which only added to the stress. I expected more professionalism and support, especially when managing something as important as a car loan.
Horrible customer service & cowards. Proceed with caution before leaving your current financial institution thinking you're doing yourself a favor. Of course there's no option to respond to their response except calling in. I've been there and done that. Proceed with caution...
Terribly credit union. The workers here have no bedside manner and every time I ask for help I feel like they have no interest in helping me. The last conflict I asked for a supervisor while on the phone and was placed on hold for 41 minutes, a manager/supervisor never came so I’m lead to believe I was never going to get to speak to a manager. Poor customer service, poor communication, poor support. Bank anywhere else.
Nice acknowledgment once entered the front door. The service needed was swift, clear, and professional by staff.
Refused to help me with a time sensitive problem that they had the full ability to do so.
Frequently asked questions about Dexsta Federal Credit Union
How is Dexsta Federal Credit Union rated?
Dexsta Federal Credit Union has a 3.6 star rating with 21 reviews.
When is Dexsta Federal Credit Union open?
Dexsta Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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