Design Within Reach Outdoor

Wen 

on Google

3 weeks ago

For products at this price level, I expected a much higher standard of customer service. We purchased a bed frame, and at the same time also bought an adjustable standing desk and a coffee table from this store. Unfortunately, the bottom part of the bed frame arrived in a completely different color from the rest of the frame. Since then, no one has made a real effort to resolve the problem. The only time the staff were attentive and responsive was when we were making the purchase. It has now been more than six months, and th... read more

Wen 

on Google

3 weeks ago

Very bad customer service. Please fix it 

Justice Laub 

on Google

5 months ago

Be super aware of design within reach. I bought a bedframe a few years ago for almost $3000, I called up for customer service and the person told me it was my fault because I had moved even though I hired white glove service and since it’s outside of warranty. They don’t even have their own service team. What type of company claims to be a Fancy timeless piece company and wouldn’t even have an in-house staff to service their pieces that they make they don’t even have a design partner or like a set partner that they recommend... read more

Davoud Kermaninejad 

on Google

a year ago

It’s fun to walk in this store if you want to have a laugh at how incredibly expensive everything is. Sure the Herman Miller Eames chair is an iconic piece, but nothing is within reach for *most people* here. Also 9 times out of 10 the staff tends to do a good job of ignoring you so maybe they don’t need to make too many sales. 🤷‍♂️