Birdeye Logo White 2020
Watch Demo

Desert Jet

Claim this profile

This business is unclaimed. Owners who claim this profile can update information, boost SEO, and more.

Claim this business for free
3.6
39 reviews
|Private Jet Charter|Thermal, CA 92274 United States

56-600 Invader Blvd, Thermal, CA 92274 United States

(800) 381-5387

https://www.desertjet.com/

Open 24/7

Google

Facebook

Twitter

LinkedIn

Youtube

Instagram

BBB

Suggest edits
About

Desert Jet is a group of aircraft management, charter, maintenance, FBO and aircraft handling companies based in Palm Springs/Thermal, California (KTRM). Desert Jet is a full-service aviation company providing jet owners with turn-key management of their aircraft that offsets the cost of ownership. Desert Jet’s “private car service of the sky” offers private flyers a smart alternative to fractional aircraft ownership and expensive membership programs. Desert Jet’s acquisition service provides aircraft buyers with objective third-party oversight throughout all phases of the process, from selecting the right aircraft, projecting operating costs and negotiating the acquisition through

Suggest edits
BIRDEYE FOR BUSINESSES
Birdeye For Business

This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

3.6
39 reviews
525
  
40
  
30
  
20
  
114
  
Sort By:
Recommended
Kent M. review for Desert Jet
Kent M. on BirdEye

2 months ago

05/28/2022, 12:48 PM
What customer service? Observed in the FBO at UDD. The plane was broken and the customer was trying to find out what the company was going to do about it. They were a charter customer and the Chief Pilot was the captain no less!! They kept trying asking the captain what the status was and where the recovery aircraft was etc. and he was totally blowing them off. At one point the lead passenger asked "I thought you guys were in the service industry?" The co-pilot was doing his best to help the passenger and keep him informed, but the captain kept coming over and chastising him for "interfering". He was so helpful that the passenger was trying to give him a cash tip, but did not want the captain to see. The passenger told me "You can bet I will be spreading the word at the Yellowstone Club and elsewhere about this company!" I am sure that the company lost more than one customer to their piss poor service. (But I know that they don't care - They have done nothing to correct it and what are a couple of customers when there is so many others [who are ignorant to how bad this company is])
Respond to negative reviews
Kent M. review for Desert Jet
Kent M. on BirdEye

2 months ago

05/28/2022, 12:45 PM
What customer service? Observed in the FBO at UDD. The plane was broken and the customer was trying to find out what the company was going to do about it. They were a charter customer and the Chief Pilot was the captain no less!! They kept trying asking the captain what the status was and where the recovery aircraft was etc. and he was totally blowing them off. At one point the lead passenger asked "I thought you guys were in the service industry?" The co-pilot was doing his best to help the passenger and keep him informed, but the captain kept coming over and chastising him for "interfering". He was so helpful that the passenger was trying to give him a cash tip, but did not want the captain to see. The passenger told me "You can bet I will be spreading the word at the Yellowstone Club and elsewhere about this company!" I am sure that the company lost more than one customer to their piss poor service. (But I know that they don't care - They have done nothing to correct it and what are a couple of customers when there is so many others [who are ignorant to how bad this company is])
Respond to negative reviews
Kent M. review for Desert Jet
Kent M. on BirdEye

2 months ago

05/28/2022, 12:18 PM
What customer service? Observed in the FBO at UDD. The plane was broken and the customer was trying to find out what the company was going to do about it. They were a charter customer and the Chief Pilot was the captain no less!! They kept trying asking the captain what the status was and where the recovery aircraft was etc. and he was totally blowing them off. At one point the lead passenger asked "I thought you guys were in the service industry?" The co-pilot was doing his best to help the passenger and keep him informed, but the captain kept coming over and chastising him for "interfering". He was so helpful that the passenger was trying to give him a cash tip, but did not want the captain to see. The passenger told me "You can bet I will be spreading the word at the Yellowstone Club and elsewhere about this company!" I am sure that the company lost more than one customer to their piss poor service. (But I know that they don't care - They have done nothing to correct it and what are a couple of customers when there is so many others [who are ignorant to how bad this company is])
Respond to negative reviews
Featured content
How do I keep track of my reviews On Google?

How do I keep track of my reviews On Google?

How do I keep track of my reviews On Google?
Handling negative reviews- 4 important tips

Handling negative reviews- 4 important tips

Handling negative reviews- 4 important tips
Lucas S review for Desert Jet
Lucas S on BBB

3 years ago

05/29/2019, 01:20 AM
Needed maintenance done and I was met by an unfriendly mechanic. He did the job but the attitude was unwarranted. I hope he was only having a bad day.
Respond to negative reviews
Michael B. review for Desert Jet
Michael B. on BirdEye

4 years ago

01/28/2019, 12:28 PM
Had a great experience!!
Michael B. review for Desert Jet
Michael B. on BirdEye

4 years ago

01/28/2019, 12:24 PM
Had a great experience!
Michael B. review for Desert Jet
Michael B. on BirdEye

4 years ago

01/28/2019, 12:18 PM
Had a great experience!
Michael B. review for Desert Jet
Michael B. on BirdEye

4 years ago

01/28/2019, 12:15 PM
Had a really great experience!
Michael B. review for Desert Jet
Michael B. on BirdEye

4 years ago

01/28/2019, 12:10 PM
Had a really great experience!
Footer Banner 2021
Get more reviews. Get more customers.

Get more reviews from your customers with Birdeye. Dominate search results. Beat local competitors. Grow your business. Easy, done.