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Cargo Building 21, New York, NY, 11430, United States
Get directionsDeplorable customer service. The staff was unfriendly and not helpful. The kiosks for appointment setting were both broken. Some of the staff wouldn't even look at me when I was trying to communicate with them. My name was deleted from the queue and the woman that deleted it then went to lunch. When the supervisor tried to address the issue when she came back she denied she did it even though their computer system clearly showed it was from her work station. She then proceeded to help another customer instead of me. E... read more
This is the worst cargo station on the PLANET. They have no regard for peoples live animal or perishable shipments. No urgency, no priority, nothing! DO NOT USE THIS STATION FOR PERISHABLES!!! Everyone there should be FIRED! They are terrible and do not do there jobs correctly. My shipment was booked on a flight and dropped off within reasonable time to make the booked flight and the workers at the station didn't do their job and assign it to a flight! Was just sitting in their warehouse. If I didn't call the help desk my ca... read more
I had to do a pick up here. The people was nice. Took a little bit of time to get the stuff i was picking up but alls well that end well.
It is incredible to wait for approximately 3 hours to receive our cargo, and when they finally serve us, it turns out that they serve another person who arrived only 15 minutes before, why? for the simple reason that he received a $50 dollar to skip us. What a disappointment to know that in order to be well attended you have to pay the drivers who, logically, already receive a payment for doing their job WELL.
To the managers of delta, where hundreds of people come and go every day and you do your job while working; In such an organization, not even 1 toilet has been built for people to use. Let's say it is old etc. It should not be so difficult to put a portable toilet. People cannot even find a place to wash their hands here, it is a complete disgrace, I guess you do not have a single thoughtful and smart manager. People who receive terrible service will not make good comments about your company, nor will an investor go and buy ... read more
Delta Airlines has a 3.4 star rating with 399 reviews.
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