Joe D. on BirdEye
a year ago
10/30/2018, 22:17 PM
POOR WORKMANSHIP, POOR CUSTOMER SERVICE!!!
All they know is how to send you a bill!!
AVOID THESE PEOPLE!!
I needed a new roof after hurricane Irma. Crown Roofing started off ok but ended with a nightmare.
First of all, they used the wrong ridge tile supports. The tiles don't lay correctly, they sit up very high compared to the surrounding field tiles. I mentioned this to them repeatedly, they tell me it's all done to code. That might be true but it's absolutely not industry standard, I'll post pics.
Second, after the job was done I ended up with a significant leak. Water damage was appearing in my living room ceiling. First they said it wasn't leaking and water must have entered during the roof tear off. When the water damage grew larger they admitted it was leaking. Crown repaired the leak that they caused on my brand new roof...a leak that wasn't there before they started. I'll post pics of that too.
Then they were completely unable to repair the water damage to the interior drywall. They sent out 2 different contractors over a 6 week period, neither of which knew what the hell they were doing. After they patched and painted, the stains returned. After MANY MONTHS I called in my own contractor who was able to fix the damage that Crown Roofing caused, plus the mold that formed in the attic.
When I went up on the roof to take pics, I pulled up on a few random ridge tiles and some of them lifted right up. I marked then with an X, called crown to resecure them, nothing....still loose, have to call someone else.
All along they keep sending bills for final payment. I submitted my invoices for the repair work my contractor did and they refused to deduct the total amount from the balance. I was threatened with a lien being put on my house if I refused to pay the amount they demanded.
So now I have a new roof with a huge patch on it and ridge cap tiles that sit too high and look wrong. Bad workmanship, leaks, loose tiles, inability to fix water damage and poor customer service.