CrossCountry Mortgage, LLC

Timothy Thomas 

on Google

a year ago

Absolutely the worst mortgage company I’ve worked with in 20 years from a customer service standpoint. Changing my my accounts and selling my mortgage over and over again to different vendors, which they say “enhances my experience“ the only thing that they do is give me more inconvenience every time and make it more difficult for me to pay my mortgage with their terrible websites. 

Tim R 

on Google

a year ago

The worst. The customer service is awful. They have bought and sold my mortgage twice now and expect me to do all the work. I recently purchased a new home and would not deal with anyone who worked with CrossCountry Mortgage. I went with rocket. So far their is no comparison. Rocket has been great so far. 

Lauren Noe 

on Google

a year ago

I won’t go into too much detail about our whole process with this company but it was subpar to say the least. Their communication is a 1/10. They are very responsive, however, they don’t explain anything in detail. They lack communication within their team as well as communication with the buyer. They will tell you one thing and then another thing happens. They won’t take any accountability for anything, even when it’s clearly their fault. Our closing got delayed because of their lack of communication and execution about whe... read more

Justin Solitro 

on Google

a year ago

I’ll leave names out of it, but our loan officer mislead us with what we were qualified for and guided us into making a more aggressive offer. Once accepted and earnest money was submitted, we were told we actually didn’t qualify and had to go a completely different route increasing our interest rate and down payment costs significantly. The manager, attempted to help, but did the bare minimum to right the wrongs. $350 credit for the extra $5k we had to pay. I would look elsewhere for a lender.