Crate & Barrel

Laura Epp 

on Google

4 weeks ago

I absolutely love every time I’m greeted by Maria C at the south center location, she understood my needs and budget and went up and above to get me what I was looking for. I bought a couch higher than the budget I had planned but it has elevated my space. My second visit for my recliner chair she knew exactly where to guide me because she remembered my family style which means she listened to me the first time. When I picked my chair at the warehouse by the airport I met Jose and Leo, literally we tried in every way to fit ... read more

H 

on Google

a month ago

I’ve always loved Crate & Barrel — their products are beautiful and feel special. That’s why I was so excited for this order. Sadly, this experience has completely changed how I see the brand. Our order was short-shipped, leaving us with an incomplete set of plates meant as a gift (no gift message as requested on our order either). We were promised a call back that never came, and after several days of waiting, all they offered was 15% off our next order — as if we’d want to go through this again. It’s embarrassing to plan a... read more

Cory Tretiak 

on Google

a month ago

I ordered a set of eight plates from Crate & Barrel — a brand I’ve always associated with quality and care. The order arrived missing most of the items. I contacted customer service, chatted with a representative who promised a follow-up the next day (after speaking with the store) — and never heard back. When I called in to follow up, the only thing offered was 15% off my next order. That’s not how you fix a failed first order. I expected accountability, not a coupon. A company built on craftsmanship should show the same pr... read more

Sarah 

on Google

a month ago

Gather Sofa 88” – Icon Dusk We’ve had the Gather Sofa for about five years and honestly, it’s been a bit of a mixed experience. The size is awesome and it’s super comfortable to lay down on and has tons of space. It’s basically the size of a single bed, which we loved for family movie nights. The downside is the quality. When we bought it, we were told this specific fabric was great for wear and tear, but that hasn’t really been our experience. We have dogs and kids, and the fabric has pilled quite a bit and just doesn’t loo... read more