Courtney's Candles & Creations

Lesley B. 

on Birdeye

3 years ago

I placed an order on December 9th. As of the evening of 12/21/20 I still have not received my order. I sent an e-mail to them on 12/17/20 with no response. I called a few moments ago to voice my concern but was basically told it was out of their hands since the USPS had it. No let me call and check on this and rude on the phone. I was told basically that I was probably not the only person in this position. Not the way to run a business. But he did tell me that I was probably not going to get it for Christmas. I would not rec... read more

Abby O. 

on Birdeye

3 years ago

I ordered a candle from them through Walmart on 12/14/20. It said 2 day shipping and I got an email from Courtney's Candles that the candle shipped fairly quickly after purchase. However, after checking the tracking number provided it showed that the shipping label had only been purchased and my item had not actually left their place of business. It then sat there for SEVEN days before they finally gave it to USPS. It now has an arrival date of 3 days AFTER Christmas. Being that this was a Christmas present I've had to order... read more

Charlotte W. 

on Birdeye

3 years ago

I wanted to order from Courtney's Candles & Creations, but decided not to because of the bad reviews and customer service. However, I did go to some sites for the original manufacturer of things they sell and their prices was LESS than CCC especially the candles. 

Melissa York K. 

on Birdeye

3 years ago

They shipped me the wrong item. I reached out wanting the right item but didn't know whether to reorder through Amazon and risk the same issue, or if they could just send it. They became defensive telling me I had to pay for it and then made me feel like a liar telling me they very rarely make mistakes. I will certainly shop elsewhere.  

Jan Scott S. 

on Birdeye

5 years ago

I ordered the Aromatique Smell of Christmas candle and it arrived in good time but had practically no smell at all. You get a tiny whiff of cinnamon if you put your nose really close to the candle. It is nowhere near what it should be. I complained but was not offered any recompense at all. Will not shop with this company again  

Ruth L. 

on Birdeye

5 years ago

So....the order my daughter placed with you yesterday arrived by UPS this evening at 8:06....and not a bug one was found in the ziplock bag! The product is perfect...smells great...and we are happy, satisfied customers yet AGAIN!! Thank you!! 

Misty B. 

on Birdeye

5 years ago

DO NOT SPEND YOUR MONEY AND ASSIST A RUDE COMPANY WHO CARES LESS ABOUT THE QUALITY OF WHAT THEY SELL/WHAT YOU'VE RECEIVED, OR CUSTOMER SERVICE TOWARD A NEW CUSTOMER. (Tyler Wax Melts: Case of 14: Warm Sugar Cookie) 10-20-18 I received my order as noted above today. I gleefully put them in my wax cups around our small apt and now still an hour later= ZERO THROW. Bummed out, I decided to call the company since I am a new customer and spoke to a "Frank" who (after I asked his role since his snarky customer service, or lack th... read more