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Court Thorn Surgery
- Healthcare
- Carlisle
About this business
Location details
Court Thorn, Low Hesket, Low Hesket, Carlisle, CA4 0HP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:15 a.m. to 6:00 p.m. | |
| Tue | 8:15 a.m. to 6:00 p.m. | |
| Wed | 8:15 a.m. to 6:00 p.m. | |
| Thu | 8:15 a.m. to 6:00 p.m. | |
| Fri | 8:15 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was worried about an issue I should have dealt with earlier, just before I went on an extended holiday. I asked for an appointment the following day expecting to be told no. I was offered one the same day and one of GPs, who wasn't actually seeing patients that day, saw me. What can I say? Brilliant! There is a lot discussion about getting GP appts these days but I can only say Court Thorne went beyond my expectation. I'm grateful . Thank you.
The empathy that the admin team show needs urgent review particularly from Sharron who is so cold, rude and uncaring and has at times just wanted rid of the call. I was told I couldn’t be seen for at least 2-3 weeks for an appointment last week but wasn’t advised that I could maybe go to the urgent treatment centre. If you ring in your told to put your enquiry online instead of the person on the other end of the phone helping you god help the older generation. The new appointment system seems somewhat better but an initial t... read more
Used to say this was a great surgery but it’s niegh on impossible to get an appointment & some receptionists (not all) make too many mistakes which are then made out to be the patients mistake. Many times I feel belittled. Sadly the surgery has really gone downhill. When I finally do see a GP I’m generally happy with the outcome but all too often there’s so much time wasting.
On looking through the reviews for Court Thorn Surgery I was so taken aback by how many bad reviews there were I HAVE HAD NOTHING BUT PRECENT AND HELPFUL RECEPTION AND GREAT DOCTORS IN THIS PRACTICE ALSO THE PHARMACY ARE AN EXCELLENT ASSET TO THE PRACTICE
The new triage is a waste of time. The receptionist couldn't even tell me if a doctor would be in touch that day. By the time I received a text asking to take a photo of the problem (not a phone call as stated by the receptionist) I had been seen at Penrith drop in centre.
Frequently asked questions about Court Thorn Surgery
How is Court Thorn Surgery rated?
Court Thorn Surgery has a 3.1 star rating with 15 reviews.
When is Court Thorn Surgery open?
Court Thorn Surgery is closed now. It will open at 8:15 a.m.
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