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Country Road - Castle Hill
- Clothing Rental
- Castle Hill, NSW
About this business
Location details
Shop 511, Level 3, /6/14 Old Castle Hill Rd, Castle Hill, NSW, 2154, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Visited 1230, 3/2/25. Staff were helpful and attentive, went above and beyond and very kind and patient when my newborn started fussing and crying. Kudos to the lovely staff, will be back!
Country Road is funny about returns and refunds. It has that policy where it has to not only be the same card you purchase with, but the specific version (physical card or digital). That’s not a thing, it’s an arbitrary barrier to a consumer’s right to refund when they have proof of purchase. Will avoid shopping here in the future.
I attended the store on Boxing Day 2025 to exchange a gift I received on Christmas Day. The gift was valued at $100 and I exchanged the gift for shoes valued at $90. I waited in line at the counter and after 10 minutes, I was unfortunately served by the blonde 50ish year old who had one of the poorest customer service skills I’ve ever come across. She didn’t say a word. I told her I’d like to exchange and she just put her hand out with a blank expression. Eventually I said “can I use the last $10 for store credit” and she sa... read more
My wife visited this store on the Boxing Day 2025-12-26, and was feeling so bad with the customer service offered by the old blond hair lady. She was so rude and not fit for that role at all. I think the country road as a company should be really investigating this, and this is not the negative comments just from us and so many other customers having the same problem with her. Sorry for leaving 1 star, but this is feelings we had for this store from this afternoon.
The short blonde old lady was rude.
Frequently asked questions about Country Road - Castle Hill
How is Country Road - Castle Hill rated?
Country Road - Castle Hill has a 2.5 star rating with 55 reviews.
When is Country Road - Castle Hill open?
Country Road - Castle Hill is closed now. It will open tomorrow at 9:00 a.m.
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