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Country Road - Castle Hill
- Clothing Rental
- Castle Hill, NSW
About this business
Location details
Shop 511, Level 3, /6/14 Old Castle Hill Rd, Castle Hill, NSW, 2154, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They need to teach this Country Road, Castle Towers' crew a thing or two about customer service. The straight faces, the uptight attitude. All of the staff have some high-handed arrogance about them, but the big lady with the glasses can admonish you if you're returning an item and it's not properly folded. Do I complain about how you do not tissue-pack my clothing when I visit your store? I am a platinum VIP member, but never get that service. The staff is nicer to a certain profile of customers, while some others are treat... read more
Over the course of many years I have been a loyal country road member and have regularly found the staff at Country road castle hill some of the rudest retail assistants I have ever encountered I received a gift for my son and simply wanted to exchange a size and they made it more difficult than it needed to be. I commented that CR didnt make it easy (ie. not referring to her but the policy) and she was rude to me. When I thanked them at the end the woman rolled her eyes and walked away from me. This is not the first rude en... read more
How any of the team here have jobs is beyond me. The arrogance of this store is incredible. My wife came in to swap a shirt i purchased for her, wouldnt let her swap it as account was in my name and wouldnt access the receipt for her, even though both of our names are clearly on the account. Never spending another dollar at country road. Had arrogant service regularly before, don't dare waste their time bringing anything back as everytime I've tried they make excuses. Better quality and much better service elsewhere.
Visited 1230, 3/2/25. Staff were helpful and attentive, went above and beyond and very kind and patient when my newborn started fussing and crying. Kudos to the lovely staff, will be back!
Frequently asked questions about Country Road - Castle Hill
How is Country Road - Castle Hill rated?
Country Road - Castle Hill has a 2.5 star rating with 59 reviews.
When is Country Road - Castle Hill open?
Country Road - Castle Hill is open now. It will close at 5:30 p.m.
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