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Country Road
- Clothing Rental
- Karrinyup, WA
About this business
Location details
Karrinyup Shopping Centre, Level 1/200 Karrinyup Rd, Karrinyup, WA, 6018, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I’ve been into the Country Road store at Karrinyup twice now, and both experiences were disappointing. The women at the counter didn’t acknowledge my presence at all while I was browsing, and when I went up to pay there was no attempt at conversation or basic customer engagement. Instead, they continued talking amongst themselves and gossiping about other staff and customers, which was uncomfortable and unprofessional. Customer service like this really lets the brand down. I expect at least basic courtesy, especially from a ... read more
Answer the phone
I can see why this store has very poor rating now after how I was treated today. I would give a zero rating if I could. They refused to take a valid recently purchased in date return, dress with all the tags etc. Unworn and untouched. Saying it smelt like it has been washed/perfume. I make no apologies I live in a clean fragrant house! Absolutely ridiculous and insulting customer service. Has not been worn, illegal to refuse returns with receipt etc. I will be taking this matter further. As a shop owner myself I would be emb... read more
Whoever the 2 ladies working on Thursday afternoon on the 27.11 needs some proper training on customer etiquette. Sighing when my mother was buying YOUR products is absolutely disgusting - and it’s not even the 1st, 2nd or 3rd time. The lack of professionalism, human decency, and politeness shown was absurd. I’m truly disappointed that you keep staff who’ve had multiple complaints on. Do better!
If I could give no stars at all, I would. Every visit to Country Road Karrinyup has unfortunately been an unpleasant experience. The staff often come across as cold and dismissive, giving the impression that they believe they’re above the customer. One staff member in particular — a mature woman with dark, straight hair — displays this behaviour quite strongly, though it seems to be a consistent attitude across the team at this location. It’s disappointing to see such a lack of professionalism in a store representing a respe... read more
Frequently asked questions about Country Road
How is Country Road rated?
Country Road has a 2.4 star rating with 38 reviews.
When is Country Road open?
Country Road is closed now. It will open tomorrow at 11:00 a.m.
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