Costco Vision Center

Anonymous 

on Google

a year ago

I don't suggest getting your glasses here. I got a pair that didn't quite feel right. I brought them back in and three different attendants checked the lenses and got three different results for the prescription. They couldn't even agree between themselves on whether it was right or wrong. To make things worse, In order to get them corrected to the right prescription, they would have had to send the glasses back in to wherever they make them, which would have left me without glasses for two weeks. I asked the attendant: "wha... read more

Frank Saab 

on Google

a year ago

I don't suggest getting your glasses here. I got a pair that didn't quite feel right. I brought them back in and three different attendants checked the lenses and got three different results for the prescription. They couldn't even agree between themselves on whether it was right or wrong. To make things worse, In order to get them corrected to the right prescription, they would have had to send the glasses back in to wherever they make them, which would have left me without glasses for two weeks. I asked the attendant: "wha... read more

Maui Boi 

on Google

a year ago

I've been using Costco for eye care for at least the last 25 years but as of the last couple years their customer service has really taken a dive. Maybe they're understaffed, because interactions with employees are almost always rushed and they seem stressed out. I recently changed jobs and they don't accept my new insurance, which I'm sure is not the fault of any individual at this specific location but for some reason the guy I spoke to had a rude tone when I asked about it. He was dismissive and all but said he'd never he... read more

EhmAyeYooEye 

on Google

a year ago

I've been using Costco for eye care for at least the last 25 years but as of the last couple years their customer service has really taken a dive. Maybe they're understaffed, because interactions with employees are almost always rushed and they seem stressed out. I recently changed jobs and they don't accept my new insurance, which I'm sure is not the fault of any individual at this specific location but for some reason the guy I spoke to had a rude tone when I asked about it. He was dismissive and all but said he'd never he... read more

Leon McCartney 

on Google

2 years ago

I lost my perscription glasses during our trip and was desperate to get contacts. The staff stayed past closing hours and went above and beyond to restart their equipment, test my eyes, and get me contacts so I could enjoy the rest of my trip and actually see! The staff were very friendly and kind. And pricing was very reasonable.