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Costco Vision Center

2.7

About this business

Location details

880 Russell Ave, Gaithersburg, MD, 20879, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:30 p.m.
Tue10:00 a.m. to 8:30 p.m.
Wed10:00 a.m. to 8:30 p.m.
Thu10:00 a.m. to 8:30 p.m.
Fri10:00 a.m. to 8:30 p.m.
Sat9:30 a.m. to 6:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
2.730 reviews
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Jennifer H's profile image
Jennifer H 
on Google
2 weeks ago

Their customer service is very bad. I had a very bad experience a couple of months ago . I spoke with a representative who assured me I would receive a call regarding the matter. Unfortunately, I have still not received any follow-up communication. My package was left outside in heavy rain with no protection. By the time I found it, the box was completely soaked, and I had to carry the damaged package into my garage. I never expected this kind of service from Costco, as I’ve always associated your company with quality and re... read more

Carmen Lezama's profile image
Carmen Lezama 
on Google
3 weeks ago

We were assisted by a very kind Asian man whose name I unfortunately can't recall. He demonstrated a high level of professionalism and showed genuine concern for the other customers who were waiting for a long time. He even called for additional help, as he was managing the situation with another lady. In contrast, the lady, an African American woman appeared less attentive to the needs of the customers. 

Lion's profile image
Lion 
on Google
3 months ago

Horrible service in optical (glasses) service. A black female employee wearing glass in her 50s or early 60s is lazy, slow, sloppy and has poor attitude towards customers and coworkers. 

Dionela Garcia's profile image
Dionela Garcia 
on Google
10 months ago

I had a wonderful experience at Costco Vision Center, thanks to Lydia. She was incredibly helpful, patient, and made the whole process so smooth. What really stood out was how sweet and kind she was to my toddler, who was with me during the process. 

Marko Manevski's profile image
Marko Manevski 
on Google
a year ago

I will pay whatever it takes to never come back to this optical center again. Horrible staff, impossible lines for pickup even, obviously lower end inventory and just general unpleasantness.. never again 

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Frequently asked questions about Costco Vision Center

How is Costco Vision Center rated?

Costco Vision Center has a 2.7 star rating with 30 reviews. 

When is Costco Vision Center open?

Costco Vision Center is open now. It will close at 8:30 p.m.  

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