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Costco Vision Center
- Retail
- Southlake, TX
About this business
Location details
2601 E State Hwy 114, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Choice of frames is very poor. The service is poor as well. Usually staff would help choose frames. They just would not come from behind the counter. I was rudely told to go find a frame and get a ticket when ready.
Called in 3 times with a simple yes, or no question no one answered. Made my way in and as I was being helped the phone rang twice the female optician refused to acknowledge it, the male optician was done with his customer and there was no one else in line behind me so they proceeded to finally answer the phone but the female optician aggressively stopped them and started to complain about the volume of the calls she was receiving and how it was inconvinient for her! This is part of their job and if they can't handle then th... read more
Costco was running a promo, buy a second pair of glasses, you get 50-dollars off. Instead of buying a second pair of prescription sunglasses, my wife decided to pay 40-dollars extra for the sunglass transition model shown at the counter. After wearing her glasses for a couple of weeks, we noticed that the shade would never transition to the level of darkness as the example shown at the store, even on a bright sunny day. Feeling a little deceived at this point; we decided to go back and purchase a pair of their prescription s... read more
Costco was running a promo, buy a second pair of glasses, you get 50-dollars off. Instead of buying a second pair of prescription sunglasses, my wife decided to pay 40-dollars extra for the sunglass transition model shown at the counter. After wearing her glasses for a couple of weeks, we noticed that the shade would never transition to the level of darkness as the example shown at the store, even on a bright sunny day. Feeling a little deceived at this point; we decided to go back and purchase a pair of their prescription s... read more
Akemi is extremely rude and unprofessional. Someone like her should not be in customer service if she can’t even treat members correctly.
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 3.5 star rating with 30 reviews.
When is Costco Vision Center open?
Costco Vision Center is closed now. It will open at 10:00 a.m.
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