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Costco Vision Center
- Retail
- Raleigh, NC
About this business
Location details
2838 Wake Forest Rd, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I arrived at the Costco optical center around 10 to 8 and Leah was working with a lady and by herself. She gave the woman quite a bit of attention so we got on the waiting list came off the waiting list, did some shopping, and rejoined the waiting list. When we returned, she still had two people in front of us. I felt bad for her working by herself until she was rude to us as her last customers. She went on to say if your frames are not from Costco we can’t put new lenses in them, after explaining the glasses ... read more
I bought my classes with them and surely will not go back for my next prescription. They tell you to scan a QR code and wait, but I watch people who came after me (scan the QR code) and they all got called before me. Waited almost for 1 hour. Of course, not even 5 minutes after I walked away they removed me from their queue. Horrible service there, they may want to re-evaluate their approach to wait time ( are you call people based on the service they need or by arrival time).
Rude staff, asked for supervisor for assistance and the supervisor was even more incompetent and rude than her staff. It’s amazing any of the staff there have a job in a customer service role.
Rude staff, asked for supervisor for assistance and the supervisor was even more incompetent and rude than her staff. It’s amazing any of the staff there have a job in a customer service role.
Terrible service and was not helpful at all. They were so slow. The lady that assisted me today had an attitude. We waited for 30 minutes even though there were 2 staff, 2 customers ahead of us and no line at all. I asked nicely if they can replace my sunglass lenses I was expecting for a more informative response rather than just saying “No.” Whatever happened to good customer service?
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 3.1 star rating with 26 reviews.
When is Costco Vision Center open?
Costco Vision Center is closed now. It will open tomorrow at 9:00 a.m.
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