Costco Vision Center

Sara R. 

on Birdeye

5 months ago

So bad that I have to give them a one star because the store at sugar land, TX doesn't deserve any. I regret become a member and I'm just waiting for my membership to end. The customer service is horrible, the reps there treat you like trash, like if you are begging them to do their job. I was needing help to carry a desk and a chair and I asked for help and the men just told me get someone else because he was busy, yes busy joking around with another coworker. I got so upset and this is not the first time. I hate that store... read more

Carlton M. 

on Birdeye

6 months ago

Had two of four tires purchased from them develop cracking along the bead. They refused to honor the road hazard warranty and gave false information to me as to why they would not honor the warranty    Contacted Michelin and they said to take the he tires to any authorized tire dealer to get another diagnosis. The other tire shop said it was clearly a defect in the tire and offered to honor the Michelin warranty. While this did more than what Costco offered it did not cover what should have been covered with the Costco road ... read more

ART H. 

on Birdeye

7 months ago

I stopped by the tire shop in the store, San Dimas, 3:15PM, this afternoon and asked for four tires for my 2006 Mitsubishi Outlander, the employee looked at his screen and said within two minutes, we don't stock tires for that car. He did not offer an alternative size or offer to order the tires for me. 225-60-16, I think that was the size, is that the service that you offer now? I have been shopping Costco in the early 1990's FYI  

Laurel S. 

on Birdeye

7 months ago

A BIG thank you to Judy at the optical dept!! She adjusted my new glasses, and paid great attention to details!! She is THE BEST!! She reminded me of options available and kept me HIGHLY satisfied!! Judy deserves a big shout out for her kindness, problem solving skills and kindness !! Thankyou!! Laurel Slagle 

Mark L. 

on Birdeye

8 months ago

My appointment was at 11 am I received a door at 2.30 pm make sure sure you bid these loads accordingly  

Sasha K. 

on Birdeye

9 months ago

Absolutely horrific experience with clerk. I wanted to by two frames, and clerk was lazy, absolutely not helpful and on top of that used me as a middle man between insurance company. They are members of network and instead of helping me clerk just did not want to do any work. Guess what, never again, and I will post reviews everywhere to warn people about this optical store. They have good selection of frames, but I ran into bad clerk and that is that. I have no idea who is the manager in this place but let this be a warnin... read more

DJ D. 

on Birdeye

9 months ago

WHY REMOVE THE COFFEE GRUNDER1 Only in Miami, the Manager follows his own rules.  

Michael B. 

on Birdeye

a year ago

Rodney went out his way to retrieve my cart for me after unloading. He noticeably working hard gathering carts and went out of his way to help me. Solid representation of the company. The man deserves a raise (; 

sam a. 

on Birdeye

a year ago

Came in there to replace a battery under warranty and had a horrible experience. I bought the battery with a 36 month warranty and the wouldn’t replace the battery without renewing my membership. I bought the battery as a member and the warranty is part of the purchases but the management said the warranty is “tied” to the membership so they refused to replace it without renewing my membership. I had my member id and proof of purchase and they refused to look at it without renewal. I would go to the Richmond tx location mana... read more