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Costco Vision Center

3.4

About this business

Location details

1701 Dallas Pkwy, Plano, TX, 75093, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:30 p.m.
Tue10:00 a.m. to 8:30 p.m.
Wed10:00 a.m. to 8:30 p.m.
Thu10:00 a.m. to 8:30 p.m.
Fri10:00 a.m. to 8:30 p.m.
Sat9:30 a.m. to 6:00 p.m.
SunClosed
3.429 reviews
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Marissa Katz's profile image
Marissa Katz 
4 days ago

Chose Costco because they told me it would arrive in 2-3 days when I ordered. This was despite them not being covered by insurance and not having samples. 2-3 days is now becoming 8 days. Every person I spoke to has changed the target and has expressed 0 empathy to the misleading and changing target. Very frustrated and very bad overall customer experience 

Tami Boggs's profile image
Tami Boggs 
2 months ago

Raven E has always provided exceptional service, which is why I drive from Frisco to the Plano location. Unfortunately, my experience with Louise today was unacceptable. I was the only customer at the pickup area, and she remained seated, didn’t acknowledge me, and made no effort to help. When I asked for assistance, she abruptly told me to come to her rather than getting up. Rude, unhelpful, and not at all reflective of the standard I am used to from Costco Optical. It felt more like the DMV. 

Pouya Feizpour's profile image
Pouya Feizpour 
8 months ago
Alexandra E.'s profile image
Alexandra E. 
a year ago

The Best Optical Costco Department! Kevin was very helpful, he gave us all the time we needed and a week later our eye glasses were perfect! Thank you! 

N V's profile image
N V 
a year ago

It did not start out well but eventually got resolved thanks to manage Kevin. I got a pair of glasses and I would see double if I was looking up or down. First guy blamed it on prescription. Second person understood that I could see just fine from each eye. It is just that when I tried to use both the yes I would see double. She could not fix it ( by this time total of three trips in addition to initial one). Kevin spent a lot of time reviewing EVERYTHING including the script. Turns out that there was a problem with the fram... read more

Frequently asked questions about Costco Vision Center

How is Costco Vision Center rated?

Costco Vision Center has a 3.4 star rating with 29 reviews. 

When is Costco Vision Center open?

Costco Vision Center is open now. It will close at 6:00 p.m. 

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