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Costco Vision Center
- Retail
- Plano, TX
About this business
Location details
1701 Dallas Pkwy, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Chose Costco because they told me it would arrive in 2-3 days when I ordered. This was despite them not being covered by insurance and not having samples. 2-3 days is now becoming 8 days. Every person I spoke to has changed the target and has expressed 0 empathy to the misleading and changing target. Very frustrated and very bad overall customer experience
Raven E has always provided exceptional service, which is why I drive from Frisco to the Plano location. Unfortunately, my experience with Louise today was unacceptable. I was the only customer at the pickup area, and she remained seated, didn’t acknowledge me, and made no effort to help. When I asked for assistance, she abruptly told me to come to her rather than getting up. Rude, unhelpful, and not at all reflective of the standard I am used to from Costco Optical. It felt more like the DMV.
The Best Optical Costco Department! Kevin was very helpful, he gave us all the time we needed and a week later our eye glasses were perfect! Thank you!
It did not start out well but eventually got resolved thanks to manage Kevin. I got a pair of glasses and I would see double if I was looking up or down. First guy blamed it on prescription. Second person understood that I could see just fine from each eye. It is just that when I tried to use both the yes I would see double. She could not fix it ( by this time total of three trips in addition to initial one). Kevin spent a lot of time reviewing EVERYTHING including the script. Turns out that there was a problem with the fram... read more
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 3.4 star rating with 29 reviews.
When is Costco Vision Center open?
Costco Vision Center is open now. It will close at 6:00 p.m.
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