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Costco Vision Center
- Retail
- Laguna Niguel, CA
About this business
Location details
27220 Heather Ridge, Laguna Niguel, CA, 92677, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The vision center at Heather Ridge deserves a negative star rating. The customer service is rude and disorganized. When my number was called the woman started to help me but a customer came up to her to pick up glasses and she left me to help him. She told me to wait at her table which I did and when she finished with him the person with the number after me approached her and she started to help her. When I said something she just ignored me. She kept me waiting 20 mins until I finally left. I will never go there again.
It was busy, that's not the fault of the staff. They were friendly and very helpful in assisting my wife in selecting her frames.
Took 45 minutes to pick up pre-paid pair of frames. I was #15 when they were on #12 at the time. They got to #13 and just stopped calling numbers. I kept waiting at the pre-paid pick up line and no one ever bothers to come by. Why is there even a separate pick up line if no one is there to process pick ups (which literally only takes about 2 minutes)?! I’m never getting anything optometry related at Costco.
I made an appt with the optometrist to get a new prescription and it was the most thorough and efficient process I’ve been through. I will surely see them again. Everyone in the office was professional and nice. I highly recommend Howard optometry.
Updating this review from a year ago - still awesome. Fantastic level of service and understanding. Still wouldn’t go anywhere else. Why would you go anywhere else? The service is awesome and the prices are unbeatable. So impressed with all the staff here. Took me years to try but I’ll never go anywhere else from now on.
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 3 star rating with 26 reviews.
When is Costco Vision Center open?
Costco Vision Center is closed now. It will open tomorrow at 10:00 a.m.
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