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Costco Vision Center
- Retail
- Signal Hill, CA
About this business
Location details
2200 E Willow St, Signal Hill, CA, 90755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This review is for the optometrist, not the glasses sales dept. Appointment was easy to make. Dr. Phu Nguyen and staff were super kind, quick, and thorough. Dr. Nguyen answered all my questions. Would come back and recommend, no questions. Going rate for the basic exam is currently $95 (summer 2026).
If you’re not picking up an order, expect to receive horrible customer service and wait for at least 30 minutes. When I arrived to the optical station I went to pick a ticket and it was empty so I joined the line like everyone else. They proceeded to help everyone else but me because they were picking up and I stood at the front of the line for about 20minutes. Finally, a woman came out ready to help the people who weren’t picking up orders and started calling order numbers. For most of us in line, the ticket chamber was emp... read more
the optometrists working at Dr. Howard’s office are amazing, thorough and kind. this review is about the staff at the optometrist department who answer calls/assist with purchasing glasses or contacts. they are consistently rude and will claim that their titles as optometrists allow them to speak to customers in a condescending tone of voice. if you can, order your glasses or contacts online with costco rather than ordering with the optometry department.
The exam and doctor was great but went to pick up glasses and was ignored by some old guy had to wait 20 minutes till the nice guy with tattoos came back from his break.
The doctors and eye exam clinic staff are great, but the customer service at the glasses counter is consistently poor. I’ve bought three pairs of glasses here, and only one tall gentleman has ever been kind and helpful. On 7/28, I went in to pick up a pair of glasses. It was busy, so I politely asked an older staff member, “Excuse me, do I need a ticket if I’m just picking up?” He snapped back rudely, clearly annoyed I even asked. They were calling number 24, so I waited. When number 28 was called, a woman named Gigi skipped... read more
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 3.3 star rating with 24 reviews.
When is Costco Vision Center open?
Costco Vision Center is open now. It will close at 6:00 p.m.
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