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Costco Optical
- Retail
- Kennewick, WA
About this business
Location details
8505 West Gage Boulevard A, # A, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The didn't ship my glasses, then spend days gaslighting me that they did. Despite them being over a week late and unable to provide a tracking number they just kept gaslighting. It wasn't until I involved the Wenatchee store before I got some action. So, now I have my glasses which have developed a clouding to the lens. It's slight, but still annoying. I'll return to this Costco, but will never again buy glasses from them.
The staff is not allowed to take refill orders over the phone.... I have tried to go in 3 times to refill in person. Each time there are 30+ ahead and only 2 Costco people to fill orders. I have tried to just get a copy of my perscription. I cannot even get a copy of my subscription, so I can go elsewhere where they can either fill an order over the phone or have more staff available.
I only bought glasses, so I can’t speak about the doctor. The selection of frames was really good, prices were fantastic! The lady that helped me was so helpful and courteous! I will definitely be buying from them again. Also, they arrived faster than what they told me, they said 7-10 days, they arrived in 4 days.
11/10! Went there years ago the doctor was great. Called them again like a year later to ask them to send our pres. over and again they were great!! Generally just effective good people. Miss you tricities <3
11/10! Went there years ago the doctor was great. Called them again like a year later to ask them to send our pres. over and again they were great!! Generally just effective good people. Miss you tricities <3
Frequently asked questions about Costco Optical
How is Costco Optical rated?
Costco Optical has a 3.2 star rating with 31 reviews.
When is Costco Optical open?
Costco Optical is open now. It will close at 6:00 p.m.
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