Costco Hearing Aid Store

Debora Dyer 

on Google

4 weeks ago

Called and left message to set up an appointment as I have done for over 8 years. No call back. Three more messages and still no call back. Went to Costco to set up an appointment. Told gentleman I called multiple times and no one returned my call. He said nothing, not even an apology. I asked him to clean my hearing aids. He gives them back to me and they are still dirty that I can see wax on them and they are not together correctly. The little tail is on backwards so I can’t even get it in my ears. He never offered to fix ... read more

Fred Thistle 

on Google

a year ago

I’ve used Costco Hearing Aids for 5+ years & had them cleaned by Costco every 3 months. “Not anymore,” Charles told me,, “you’re gonna have to clean them yourself. So watch me.” This is not the customer service I have received over the last 5+ years. Charles was abrupt, condescending and impatient. Icing on the cake? Another customer interrupts and says he’s here to pick up hearing aids he left for cleaning! Wait. What? I’m being harassed by Charles while another customer gets their hearing aids cleaned without hesitation. U... read more

Anonymous 

on Google

a year ago

I’ve used Costco Hearing Aids for 5+ years & had them cleaned by Costco every 3 months. “Not anymore,” Charles told me,, “you’re gonna have to clean them yourself. So watch me.” This is not the customer service I have received over the last 5+ years. Charles was abrupt, condescending and impatient. Icing on the cake? Another customer interrupts and says he’s here to pick up hearing aids he left for cleaning! Wait. What? I’m being harassed by Charles while another customer gets their hearing aids cleaned without hesitation. U... read more