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Consolidated Communications
- Technology
- Fargo, ND
About this business
Location details
3312 42nd St S #100, Fargo, ND, 58104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't bother replying with the generic "Please call or email us so we can help" response. I already have. I've called. I've emailed. No one responded. If you're not going to follow through, don't pretend you care. Your canned responses mean nothing when they're never backed up by action.
The customer service is a complete disaster. Every time you call, it feels like you're talking to someone reading from a script who either doesn't understand the issue or can't do anything to help. Getting a simple problem resolved takes far longer than it should. Fidium Fiber seriously needs to rethink its customer support. Instead of outsourcing to a call center that delivers generic, scripted responses, they should partner with a company like Medico. They're local, communicate clearly in English, actually listen, and work... read more
Whoever designed your customer service experience deserves an award—for creating the world's most expensive answering machine. Five calls, five different representatives, and every conversation sounded like the exact same script. It didn't matter what I asked because the answer was always another canned response that had nothing to do with my actual problem. For a company this large, it's unbelievable how difficult it is to reach someone who can communicate clearly in English and has the authority and knowledge to solve an i... read more
This is a data center affiliated company. My internet hasn't worked in a week.
terrible customer service and terrible wifi. do better, be better. nobody got time for this. even 1 star is too high of a rating. i’ve been on hold for god knows how long and the only thing I like about this company is how bad their reviews are, don’t give them their flowers, give them their tomatoes. this music playing while i’m on hold for hours is insufferable, too. customer service reps are insufferable too, I don’t have time to say “yes” over and over again to the same question you just asked me about 1 minute ago.
Frequently asked questions about Consolidated Communications
How is Consolidated Communications rated?
Consolidated Communications has a 1.7 star rating with 82 reviews.
When is Consolidated Communications open?
Consolidated Communications is open now. It will close at 4:30 p.m.
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