Conn's Homeplus - Fort Worth, TX

Richard C. 

on Birdeye

6 months ago

Conn's in Harlingen, Texas not only changed the item number on my order causing me to receive the wrong mattress, the saleslady also used my personnel information to apply for credit in my name without my permission. Conn's customer service is a joke as nothing I said or did would get me the mattress I ordered and they claim I filled out a credit application which I did not. Be careful shopping at Conn's or better yet don't shop there at all.  

Amber G. 

on Birdeye

9 months ago

I bought a Beauty Rest mattress with an adjustable base from Conn's furniture, after 13 months of use the mattress started sagging. Conn's will not honor the warranty I paid for. And I'm still paying for a mattress that hurts my back. I bought this product because the sale agent assured me that it would work great for my disabled husband. Now I have to roll towels and place them in the sagging area so my husband won't be in as much pain. I'm being told because there is a few stains of the bed in non-sagging areas that this c... read more

samanthia f. 

on Birdeye

a year ago

My store was ok, however manager didn't tell us of shady finance agreement to lure people into using the program! DO NOT finance anything with these people no matter what the manager says! We made a purchase was specific about time frame to pay it off. The manager didn't tell us that we would be penalized for early pay off $300 plus additional fees. We left with balance of 3000 and now it's over 11,000 to pay over 2 years, the finance team told us we would be responsible for additional money basically misleading Cuzto... read more

Kristen S. 

on Birdeye

a year ago

We bought a Samsung refrigerator from Conns in Katy. It was delivered at 3 pm on a Friday. That night I had to take my husband in for emergency surgery. We got back Saturday afternoon to find our home completely flooded. I had to rip out our floors, walls and cabinets. Conns sent their technicians out to see if it was an installation problem. They declared that it was the refrigerators fault and replaced it. They said that we would have to take the damages to our home up with Samsung--who is equally horrible to work with! Af... read more

Jody M. 

on Birdeye

3 years ago

This is the biggest most crooked company there is. I called them 8/3 and wanted to pay them off, so I talked to a gentleman he gave me a balance so I proceeded to pay them off. Then a few days later I called and found out that they not only gave me the wrong balance, they put the money in the wrong account, it took days to get it in the right account. Once it was in the right account, I called and paid them another $2046.00 and they told me it was paid in full. Now, my account shows I owe another $2036.00. So we are fighting... read more