Comptroller of Maryland

Driven Fit Ebony 

on Google

a week ago

If I could give zero stars, I absolutely would. K. Jones, the woman at the front desk with long nails, has been consistently unprofessional and unhelpful. She lacks the basic customer service skills needed to address concerns and appears either unwilling or unable to perform her job effectively. I’ve been misinformed multiple times by her regarding the verification process for my refund, resulting in continued delays and confusion. She has given me the runaround, and on several occasions, falsely claimed that her manager was... read more

L Walker 

on Google

3 weeks ago

Terrible customer service. I tried for months to call and their customer service line disconnects without a way to reach someone. A recorded message gives inaccurate instructions about how to reach out through their website (steps detail things to look for on their website that don’t exist). I was able to call an alternative number and get routed to someone, who said they’d take a message and I’d get a call back….of course I never heard a thing. Seems like I’ll have to go in person to try to speak to a human, but I don’t wan... read more

Corey Greer Fraze 

on Google

a month ago

Absolutely infuriating. You cannot get someone on the phone to save your life. I’ve been calling and emailing for months. 

Danielle Butler 

on Google

3 months ago

Miserable experience. I really didn’t appreciate K. Jones’ tone. I expressed that I wasn’t able to track my info using the comptroller website, and first she told me it was because they have to authorize me at the office building to use the website, so she disappears and comes back and says they can’t because of something else I haven’t done. Then she told me it was because I was on the wrong site after I told her I’d tried to make an account on MULTIPLE. She continued to talk to me and my husband like we were idiots, told m... read more

Kensie Huezo 

on Google

7 months ago

The guy José Padilla from the waldorf office needs to be removed from his position asap. He has this attitude that he thinks he is the owner of the World. Not willing to help at all. He claims to be the manager but he is very rude. On the other side this lady name Rebecca she deserves to be the manager she actually listens and tries to help the best she can. I really hope the controller office do something about this guy José Padilla as I have hear of other people that he has been rude to as well.