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Community America Credit Union
- Finance
- Lenexa, AL
About this business
Specialties This is the corporate headquarters of CommunityAmerica Credit Union. History Established in 1940. CommunityAmerica Credit Union was founded in 1940 as TWA Club Credit Union.
Location details
9777 Ridge Dr, Lenexa, AL, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was recently terminated from Federal employment. I decided to withdraw from my TSP account and receiving it as a check as it was the quicker option. I received the check via mail from the US **** of ******** and deposited via mobile app. Upon trying to check my balance via mobile app, I got an error message that my account was on hold and to contact the credit union. Upon doing so, I was told the check was flagged for fraud. I was asked ridiculous question such as "why did you get a paper check?", "What are you going to do... read more
When I tell you Im beyond ****** thats what I mean and if I can get this a negative stars I would! None of the credit card/loan representatives are on the same page! Before my credit was ran I was informed by two different costumer service representatives that if my history with community America was good with no charges off and my credit score was 550 and higher than I would nine times out of ten get approved! Once I was transferred to the loan department, the lady I spoke to informed me that as long as there wasnt any rece... read more
This business needs to have the ability to give a below zero review. My autistic sons debit card was recently hacked and over $1,000 was taken out of his account via $250 increments back to back in ********. He has never been to ********. Apparently, **** said he was sent messages inquiring about these charges, and he confirmed them. He never received any text messages of the sort. They opened a fraud case, approved it, put the money back in his account, then reversed their decision and took the money back out. Now they are ... read more
If I could leave 0 stars I would. My father passed away and so I brought my mother into transfer his *** (they have been married 57 years). Went into 2 branches, inside for over an hour, each time the person had no understanding IRA,s or whom to contact I guess because they were reading instructions on computer and not speaking to us at all. Eventually they stated they would put a case in and would call us back. Took an hour at each place to do thatwhat? We leave get call back next day stating that I was right your father di... read more
Business response:
As background, the credit union uses a reputable merchant for *** processing to ensure all applicable state and tax laws are followed- this is standard for financial institutions and is the reason why front-line did not have updated information available to provide.Upon completion of our internal investigation, we determined that the decedents beneficiary designations are accurate, and his surviving spouse was not named. We understand this is upsetting to the family. Subsequently, one of the other named beneficiaries request... read more
I have had an account with them for decades. Unfortunately, they continue to have bad business practices, including but not limited to taking out bill pay before deposits come through. This seems very intentional as most of the country lives paycheck to paycheck, and going negative incurs fees that go straight to the bank for profit. They are aware of the situation though they do nothing about it.
Business response:
Upon completion of our internal investigation, we determined that there was no error in the order the automatic payments were posted. The credit union has no control over the order, as they are posted in the order received. The member has set up automatic payments to come out of the account on a certain date, however, it appears that the *** debit processed before the *** credit, which caused a fee for this member. We have since refunded the fee. We suggest the member schedule her payments on a day after deposits are schedul... read more
I have been with CACU for many years and have had my fair share of issues. They basically scammed me into a HELOC loan because their loan agent failed to process loan information correctly and told me I was approved for a refinance loan. The refi funds were supposed to drop in my account and the loan agent told me it was safe to issue payments for pay offs I was making on other accounts with the refinance funds-so $18K in payments was made and then suddenly the loan agent came back to say the loan was pulled back due to a pa... read more
Business response:
We are unable to locate your account based on the limited information provided. We'd love the opportunity to review this matter and have a member of management speak with you. Our website (communityamerica.com) shows various ways to reach us via chat, secure e-mail, or by visiting a local branch. We regret youve had a bad experience but look forward to addressing your concerns.
I was looking to get my money out of big banks and into a credit union. This turned out to be one of the single most disastrous decisions I've made in a long time. I was issued a bad check from a previous employer a couple weeks before relocating out of state. The problem was immediately resolved with the employer. The proof was right there in the transactions as I explained to the representative. You are not allowed to talk to anyone from the fraud department. They just decided to lock up my funds for what they are saying c... read more
Business response:
This response hereby confirms our receipt of Better Business Bureau the review left by consumer on November 11, 2022. As a member-owned not-for-profit cooperative, we thoroughly investigate and respond to all consumer reviews. Upon completion of our internal investigation, we found that the account was recently opened when the check was deposited via mobile banking. The check was flagged as suspicious, and a hold placed on the funds and on online banking until it could be further investigated. The consumer provided additiona... read more
Im closing my account with them after almost ********************************************************** a new debit card issued correctly. This place is headed straight downhill. Years ago I raved about them and now I wouldnt recommend them to anyone.
Worse bank ever. You have to contact them for every little thing. You cannot even make an account without have to contact them. You have to contact them to pay a bill. It is ridiculous. And the customer service is HORRIBLE. You cannot even understand what they are saying and they are so RUDE. I am having a hard time canceling my credit card. I would NEVER recommend this bank to anyone. Have never had any problem with any other bank but this one. JUST HORRIBLE.
Business response:
We were unable to locate an account with the limited information provided. A member of management sent a message to the email address on this review, but did not receive a response. Please contact the credit union via phone, email, chat, or visit a local branch. You can find all the ways to contact us on our website at communityamerica.com. Looking forward to assisting you!
Frequently asked questions about Community America Credit Union
How is Community America Credit Union rated?
Community America Credit Union has a 4.6 star rating with 1,031 reviews.
When is Community America Credit Union open?
Community America Credit Union is open now. It will close at 5:00 p.m.
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