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Comfort Pure
- Newark, NJ
About this business
Location details
38 Broadway, Newark, NJ, 07104, United States
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Easy to navigate website, online purchase as expected, & follow-up communciation for order status was clear & timely. Even though Futon was packaged in plastic wrap rather than in a box as well for protection, Futon was in perfect shape after opening.
I had a very bad experience with an online order. They charged my credit card $541.49 for a king-size tatami mat on 3/3/25, but I never received a confirmation email. I couldn’t find the order in my website account either, so I called them on 3/13/25. They told me they had no record of the purchase and said I needed to re-process the order and pay $569.99 over the phone. I had to call AMEX to dispute the original $541.49 charge and explain why I was disputing it — a total waste of my time. NOT RECOMMEND.
The products are pretty good, not more than what I expected from the website descriptions. The included assembly instructions are minimal, and not very useful. I relied too much on my experience assembling furniture. I was unable to find an assembly video. Product arrived with four screws missing. Fortunately I can still use the futon with the missing screws. Still waiting for a reply from support regarding the missing screws being sent. The delivery date that I needed to schedule with the delivery company needed to be resch... read more
Frequently asked questions about Comfort Pure
How is Comfort Pure rated?
Comfort Pure has a 3 star rating with 4 reviews.
When is Comfort Pure open?
Comfort Pure might be open. It requires an appointment.
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