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Comcast
- Telecommunications
- Lowell, MA
About this business
At your Lowell, MA, 199 Plain Street, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Location details
199 Plain St, Lowell, MA, 01852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is not a reflection on this specific location but there's no other way to review Xfinity mobile as a carrier and business. Customer service online and over the phone is terrible. You will spend way too much time and talk to multiple agents explaining what you're calling about several times. The agents can and will lie to you, or just not know what they're talking about. When you ask to talk to a supervisor, the supervisor will admit yes we lied to you and then do nothing to fix the issue. You will be told by agents, sup... read more
I made an appointment but arrived early, they took me prior to my appointment & solved my problem! Yay!
Smooth transition
We had an issue with our phone transferring today and after a lot of hard work and perseverance, Jalen did an amazing job fixing it! Credits to the rest of the crew that helped as well!
Please note: Five Stars are for employees of Plain Street Lowell Xfinity Store. As I only have initials (NN), I hope this person can be commended for excellent service. On July 23, 2025 at 12:31, NN was able to help me in a brief time when the wait for service beyond check-in was long. This isn't the first time this young man has streamlined the process for me with clear attention and a smile. My actual service at my house isn't great (yes, I bought the booster, to no avail). One of the primary reasons I don't jump to Verizo... read more
Frequently asked questions about Comcast
How is Comcast rated?
Comcast has a 3.7 star rating with 415 reviews.
When is Comcast open?
Comcast is closed now. It will open on Monday at 9:00 a.m.
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