CoachRun

Joyce Wang 

on Google

2 days ago

BUS DID NOT SHOW UP. I had to dig into my guest account (creating an account was not required) to see that the bus time changed. The time change was for over an hour. I checked my email repeated all day yesterday and today. I did not get ANY indication. 

Blooming Rose 

on Google

2 weeks ago

Terrible customer service. The bus was supposed to leave at 6pm and it’s 7pm and the bus is not here. This is frustrating. The lack of communication is incredible. I was not even emailed about the delay. I contacted customer service and they lied to me about the bus arrival time. Only take CoachRun if this is your last resort. 

Bonbon sö Strong 

on Google

3 weeks ago

Don’t do it 

Reza Hosseini Ghomi 

on Google

4 weeks ago

So disappointed with my first ride - the bus was so old but more importantly it was filthy, I'm sure it hasn't been cleaned in months. Wifi was broken. Generally not a very friendly or kind clientele - I got on and had to ask a number of people if I could sit down because people had all taken up 2 seats by placing their bags on the second seat next to them. I won't use this company again, I had no idea it was a re-branded chinatown bus so my fault for not looking more closely. 

Bp Pb 

on Google

2 months ago

The bus driver was on the phone the whole time of the drive and he was very loud - this is ridiculous - we have issues with the passengers at time for being rude and loud but to have this from the driver - just tediculous. Route from NYC to Boston 3:30 PM timing.