Coach

Jackson Wine 

on Google

a month ago

Whitney was super helpful with helping me get a purse for my girlfriend. Give her a raise, she was the best!!! 

Fara Wilson 

on Google

2 months ago

Total lack of professionalism, horrible customer service, and a complete lack of in-store coordination. From one employee to the next, including the manager, no one seemed to know who was doing what. They sent me the wrong item through a pay-by-link purchase, would not own up to or apologize for their mistake, and instead hung up on me rather than taking accountability and rectifying the situation. I ultimately had to call customer service for a resolution. I will never again spend my hard-earned money at this Coach location... read more

Jane Foulk 

on Google

3 months ago

Terrible customer service. Ordered custom hang tags for a gift. They were behind on customisations so they said they would ship the next day. Never shipped them. Called the store and was told I Iikely wouldn’t get them in time. Very poor customer service as it was clearly documented before I left that they were to be shipped. 

C 

on Google

3 months ago

I love visiting the Beachwood coach store! The whole team is nice and Paige and Kyla go above and beyond! I love my new bag and my new cute tags to go with it. It made my upcoming birthday special. I will definitely be back. Thank you so much ♥️ 

Ashley H 

on Google

6 months ago

Always a great experience in this store! You are greeted with kindness and associates are eager to assist. I've worked with Paige, she is a gem! Recently I was assisted by Lois, he was very patient and helped me to get just what I wanted for a birthday gift to myself. Thank you!