Justin R. on Yellow Pages
a year ago
06/20/2019, 01:09 AM
ClubTattoo has sine reached out to me and resolved my issue and honored our agreement to satisfaction.
Side note: their customer service rep, Briana, was amazing! She was very responsive and understanding. They are very lucky to have her representing them!
A few weeks back Club Tattoo was running a promotional deal on gift cards.
$400 gift card for $280 + $7 S&H.
I purchased this gift card with a group of friends. Got my email confirmation for a $400 with a total cost of $287. AWESOME!
A few days later I received an email stating that they can not honor this arrangement and will ship out the card with the purchased price only of $280.
This is a total bait and switch tactic. Completely unprofessional and a huge disloyalty to customers.
I attempted to email them shortly after and all my emails went unreplied. It wasnt until a filed a complaint through PayPal is when someone replied back. I did get my refund and they canceled the gift card.
Be wary of a company who practices these acts to get people in their door!
If they instead honored their deal or in the end or gave me a refund and allowed me to keep my balance on the gift card, not only would they have had a customer walk in their doors and give them more money, they also wouldn't be receiving bad reviews warning people of their shady business practices.