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Click n' Close
- Finance
- Addison, TX
About this business
Location details
15301 Spectrum Dr, Addison, TX, 75001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rate was great, but the customer service is trash. We paid ahead on our mortgage then refinanced with them to get a better rate. They kept 2200 worth of our principal payments until they were legally required to notify us they were just holding our money. They then lied and claimed they sent us the money but we returned the envelope to them unopened. I explained im not in the habit of paying for postage to return unopened correspondence from my mortgage company. I requested the date and during the call with customer service ... read more
This is the most ridiculous incompetent mortgage company!!! Back in July I was told my escrow balance was short 833. I said cool let me pay that so my mortgage can go down. I spoke with 3 different agents before they even applied the money to the shortage that was taken out of my account months ago. Finally when it was applied and escrow analysis was done somehow my Mortgage went up. They said u actually have a shortage of 1485. I said fine let me pay that. It has now almost been a month and my 1485 was just now applied to t... read more
They have poor payment collection practices. They don't offer direct bank transfers and they add extra fees.
They changed their payment address that I have been paying via bank auto draft for over 5 years. I was unaware they changed the address but since the payments were taken from my account, I assumed everything was fine. When I was told I was being hit with a late charge, I corrected the address immediately, stopped payment, and paid them. Next thing I know, they report me to the credit bureaus and my credit score dropped 60 points. When I requested they correct the late reporting they refused. They changed their payment addres... read more
On year 1 they failed to estimate our escrow appropriately, then our insurance doubled for no apparent reason and our payment went up over $600 for year 2 with almost no notice. Now we found a new insurance carrier and I am trying to call the company and they are in Texas... BUT they dont keep East coast friendly hours and when I am working 7 days a week to keep up with payments it makes it really hard to find time to call them when they open 10:30 my time....
Frequently asked questions about Click n' Close
How is Click n' Close rated?
Click n' Close has a 2.9 star rating with 114 reviews.
When is Click n' Close open?
Click n' Close is closed now. It will open tomorrow at 9:00 a.m.
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